Tom,

Good point and its true that these products are generic but with vtiger (and I
assume sugarcrm) you link just about any event/task/project to any type of
lead/account

Dan


> -----Original Message-----
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf
> Of Tom DeReggi
> Sent: Tuesday, November 15, 2005 9:12 PM
> To: WISPA General List
> Subject: Re: [WISPA] How to keep track of appointments
> 
> These all look cool for Open source of doing what Goldmine or Outlook
> already do, jsut with a few more features. But the problem with these is
> they are not industry specific and are really individual centered.
> 
> Managing installtion and sales leads in the WISP industry is much different.
> Each sales lead is a project in itself. (close deal, do pre-qual survey, do
> site cisit survey, get antenna approval from landlord, start install,
> progress on install, order product for install, etc). All leads should come
> to a central queue for all to view and follow up on, and then able to be
> assigned, but still viewed globally. But onced assigned, it should not be
> bulked in with tasks that are truly personal that shouldn't be viewed from
> others.  I believe there are more categories than jsut task, appointment,
> project, etc.   In addition should add, tech support request, installation
> schedule, onsite service schedule, without combining them to the generic
> categories of tasks and appointments.  Where as a true sales appointment
> would ahve different tracking and scheduling needs than an installtion
> appointment, etc.  Thats the problem with these generic type of systems.
> I'd like to see something customized specifically for the processes of a
> WISP.
> 
> Tom DeReggi
> RapidDSL & Wireless, Inc
> IntAirNet- Fixed Wireless Broadband
> 
> 
> ----- Original Message -----
> From: "Peter R." <[EMAIL PROTECTED]>
> To: "WISPA General List" <wireless@wispa.org>
> Sent: Tuesday, November 15, 2005 8:02 PM
> Subject: Re: [WISPA] How to keep track of appointments
> 
> 
> > danlist wrote:
> >
> >>SugarCRM is good, so is vtiger crm which is based on the sugar crm code
> >>
> >>Dan
> >>
> > SugarCRM is the basis for SalesForce.com.
> > SugarCRM can be purchased in a hosted per user fashion that you can access
> > anywhere.
> >
> > Outlook/PDA works.
> >
> > Mozilla has a calendar function. (Project Sunbird as a stand-alone).
> >
> > There is a lot of groupware / collaboration ware, but as a one-man XP
> > shop, I have a wild idea.
> > Use a Virtual Assitant (www.assistu.com).
> > A VA can take/make your appointments (log them on Yahoo calendar), take
> > your calls, do your books, etc.
> > Better than hiring a full-time person.
> >
> > Drop me a note if you want more info.
> >
> > Regards,
> >
> > Peter
> > RAD-INFO, Inc. - NSP Strategist
> > We Help ISPs Connect & Communicate
> > 813.963.5884
> > http://4isps.com
> >
> > ISP Expo in Tampa, Dec. 9 & 10
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