Re: [WISPA] wisp-router

[Brian Rohrbacher]

I didn't exactly check it all off because I didn't know what to look for.  I looked through it and it looked fine.  The part that is my fault is I didn't know exactly what everything was I was ordering.  I called them up, said look at so and so's invoice and sent me the same thing.  It's fine the order got screwed up, because it happens.  The problem is when I bring it to their attention and NOTHING can be done about it.  Makes me sad :( Rick Harnish wrote: Brian, This is one reason distributors use packing slips. Did you keep a copy of it? Did you check the merchandise off when it came in? The burden of proof will be on you and your due diligence. If they have a packing slip that says it was in the box then I would guess your out of luck if you didn't notify them when the shipment arrived. We do a lot of business with WISP-Router and have always been very pleased with the products and timeliness of order arrivals. Respectfully, Rick Harnish President OnlyInternet Broadband & Wireless, Inc. 260-827-2482 Office 260-307-4000 Cell 260-918-4340 VoIP www.oibw.net [EMAIL PROTECTED] -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Brian Rohrbacher Sent: Tuesday, January 24, 2006 2:09 PM To: [EMAIL PROTECTED]; WISPA General List Subject: Re: [WISPA] wisp-router Thanks Blair. She was the one who I talked to. I understand it was an old order, but I still didn't get it. It was my first order too, so I have no history with them. They must think I am trying to pull one over. I keep my gear in three places. Living room, basement, and garage. The wisp-router stuff was all together. Even so I searched every cardboard box on the property. I don't have it. And I do recall only the one board from when I opened the box. Blair Davis wrote: I have been dealing with wisp-router/FEN for years. Never had any problems. Who are you talking to out there? Call back and speak to Beverly... (I may have mis-spelled that) She should get it fixed. Brian Rohrbacher wrote: Anyone ever have trouble with them. FYI They just informed me it is my fault they didn't ship me out what I paid for. I've never done anything with Mikrotik. I ordered what a friend told me to, I don't know what anything looks like, I assumed when I looked in the box it was all there. Well, I have Butch lined up an am ready to use it and...imagine that, I'm missing parts. Maybe I didn't call within the first 7 days. Who gives a fart! Be warned. I just got screwed. Credit card dispute to the rescue again. Ahh, this just pisses me off. I should get what I paid for. I don't lie. I know I didn't get the part. Speaking of not getting it. Don't these people know the customer (ME) is always right? I can't get away with this crap with my subs, that's for sure. Just so ya'll know, when I first called, the guy I talked to said it looked like it might not have been shipped. They would look into is and call me back. I was happy and thinking how I would post to the list and say how fast they helped me and solved my problem. Nope. Not today. I was promptly called back and blamed for their poor quality control. Also, where can I order a RB564 Daughterboard to replace the one the "ups guy must have stole"? Not wisp-router. Need it overnight. -- Brian Rohrbacher Reliable Internet, LLC www.reliableinter.net Cell 269-838-8338 "Caught up in the Air" 1 Thess. 4:17

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