Charles, you make me think weather or not I should have called Chase Mastercard without further steps. I could have email Eje and said hey, your staff not doing the right thing here. Fix it or I'll call Chase. But that is like a threat and I don't like it. Then maybe he only fixes it because of the threat. And he still has an uncooperative staff. I want it fixed because they know they screwed up. Not because of some threat.

Charles Wu wrote:

Hi Brian,

Just a word of advice

Although I realize that you are quite displeased with your current service
levels from WISP-Router (right or wrong, I don't know enough about the story
to make an appopriate judgement), immediately calling your credit card
company and filing a fraud complaint / dispute is one way to BURN YOUR
BRIDGE with that particular vendor

Then again, posting a flame against them across public listservs doesn't
really help either...


WiNOG Austin, TX
March 13-15, 2006

-----Original Message-----
Behalf Of Brian Rohrbacher
Sent: Tuesday, January 24, 2006 12:44 PM
Subject: [WISPA] wisp-router

Anyone ever have trouble with them. FYI They just informed me it is my fault they didn't ship me out what I paid for. I've never done anything with Mikrotik. I ordered what a friend told me to, I don't know what anything looks like, I assumed when I looked in the box it was all there. Well, I have Butch lined up an am ready to use it and...imagine that, I'm missing parts. Maybe I didn't call within the first 7 days. Who gives a fart! Be warned. I just got screwed. Credit card dispute to the rescue again. Ahh, this just pisses me off. I should get what I paid for. I don't lie. I know I didn't get the part. Speaking of not getting it. Don't these people know the customer (ME) is always right? I can't get away with this crap with my subs, that's for sure. Just so ya'll know, when I first called, the guy I talked to said it looked like it might not have been shipped. They would look into is and call me back. I was happy and thinking how I would post to the list and say how fast they helped me and solved my problem. Nope. Not today. I
was promptly called back and blamed for their poor quality control.

Also, where can I order a RB564 Daughterboard to replace the one the "ups guy must have stole"? Not wisp-router. Need it overnight.

Brian Rohrbacher
Reliable Internet, LLC
Cell 269-838-8338

"Caught up in the Air" 1 Thess. 4:17

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