WTF! -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Rick Smith Sent: Monday, April 10, 2006 9:27 AM To: WISPA General List Subject: Re: [WISPA] Tech Support Call Center Interest ?
I'll give you that, but when someone responds to my query for input with a "forget them, we do it better / cheaper and there's no reason for any other call centers", I take offense.. Ah well, that's business, but I sure would've liked this thread to be a little more conversational... R Rick Harnish wrote: > Rick, > > Please take no offense to this reply. I haven't really been following > this thread until your last one and I read it because I enjoy reading > your posts. > > I reviewed your first post and the thread that followed. You did ask > for input in your first post. > > "Any input ?" > > We do live in a free market economy and if someone is already doing > this cheaper than what your business plan is set for, is it totally > wrong for them to point it out? Does that mean that you can't "do it > better" at a higher price? As pointed out in other threads recently, > cheaper is not normally better. If you are looking at a new business > venture, your research should generate an awareness of what other > businesses are charging and what kind of service that price includes. > If you think you can go head to head and garner a market niche of > WISPs as a WISPA member, then I think you should give it a whirl. As > far as I know, Ron Johnson is not a paid WISPA member. If I were to > choose a company as a wireless support center, I would definitely > weigh WISPA membership and experience heavily when making my decision. > > Maybe I am reading Ron's post in a different light than you are but I > didn't really see any strong attack on your post. He merely pointed > out that he is in the business to do this and he is cheaper. That in > no way means the other members of this list are going to flock to him for a solution. > > I'm sure I will draw criticism from some whichever side of the fence I > take here. I think it is a good topic to discuss and for that reason, > I will allow the thread to continue. I personally will find it > interesting to know what it takes to run a call center. > > Respectfully, > > Rick Harnish > President > OnlyInternet Broadband & Wireless, Inc. > 260-827-2482 Office > 260-307-4000 Cell > 260-918-4340 VoIP > www.oibw.net > [EMAIL PROTECTED] > > > > > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] > On Behalf Of Rick Smith > Sent: Monday, April 10, 2006 8:52 AM > To: [EMAIL PROTECTED]; WISPA General List > Subject: Re: [WISPA] Tech Support Call Center Interest ? > > Ya know Ron, that was uncalled for. > > Wow, ripped apart on-list. Great atmosphere for getting some feedback > on a business idea. > > Never again. > > Hey Harnish, how about that ? Argh. > > Ron Johnson wrote: > >> Guys >> >> We have been support ISPs for over 10 years. Dialup, Cable, DSL, or >> wireless. Yes it can get complicated. But then again it is our >> business to know how to get the job done. >> >> Give me a call if we can help you with your Tech support and Customer >> service calls >> >> O BTW we price ours at a much better rate that these guys you are >> talking about. >> >> Ron Johnson >> President >> National Support Center Inc. >> 800-203-7961 >> >> -----Original Message----- >> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] >> On Behalf Of Mark Nash >> Sent: Saturday, April 08, 2006 6:53 PM >> To: WISPA General List >> Subject: Re: [WISPA] Tech Support Call Center Interest ? >> >> Google GTC tech support. They are reasonable. Level 1 and level 2 >> techs allow them to get their costs down. If you have something >> specifically for wisps that would be more valuable. >> >> But there is a lot involved in doing this on. As a new customer of >> yours, I would expect you to familiarize your techs with my way of >> doing things so you can be useful for my customers when they call. >> >> My business partner owns a call center and we have looked at doing >> this a little without much interest in taking the plunge to do it. >> >> GTC had a hefty startup fee (I think it was $5k) to have one of their >> managers get familiar with my system and develop training for their >> L1 & L2 techs. Then they took the number of subscribers we had and >> made the base monthly fee ($1 x # of subs). That gives you (1 minute >> x # of subs) of 'tech time' per month. Any overage would be about >> $.60 per minute for that month. >> >> Not a bad deal. I didn't feel that the diversity of my system lent >> itself well to a 3rd party tech support at the time, and since then >> everything I have chosen to deploy has had a consideration given to >> 'Call Center Tech Support'. Whether we do the tech support or not, >> it is worth it to spend time and money to streamline tech support >> methods so we can hire support personnel that are further down on the >> food chain. >> >> Mark >> -----Original Message----- >> From: Rick Smith <[EMAIL PROTECTED]> >> Date: Sat, 08 Apr 2006 18:04:12 >> To:WISPA General List <[email protected]> >> Subject: [WISPA] Tech Support Call Center Interest ? >> >> >> I have a customer that just installed a $100k phone system and is >> lookin >> for other uses. >> >> Having experience in both call center mangement and tech support >> department creation / operations and management, I've got half a mind >> to sit a couple of technical people down and start up a technical >> support call center and answering service, with WISPs and ISPs in >> mind... >> >> I've seen outrageous prices for this service, when lookin for my own >> business, >> and could probably beat a lot of pricing out there just by leveraging my >> sister >> company's purchase... >> >> Any input ? How much is too much when it comes to per call / per >> minute >> charges, etc.... >> >> Feedback would be great, and WISPA members would get discounts for >> using >> the service... >> >> R >> >> >> -- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
