Kinda got of the subject there, but I've spent a lot this past year
retooling my network, and support has dropped to a very low level.
Guess the first thing I woul ask, is if they have rebooted everything,
their poe adapter, their router, the pc's. in that order.
One major question I learned to ask real fast, like very first, was how
many computers and laptops do they have and which one doesn't work.
If they say "all", it's one direction and if they say, just my mac, etc,
it's end of the story.
George Rogato wrote:
Sheesh, I hate to bad mouth smart bridges, but I went that way once, was
sort of like being blinded while walking in your bare feet and stepping
into a pit of hot coals. Kinda still haunts me.
I'm not that technically savy, but I have no problem using ssh'ing ito a
star-os ap and configuring it. And they work.
George
Forbes Mercy wrote:
We use almost all Smartbridge AP's but recently added one of their
newer units, it just likes to stop associating or passing traffic
randomely so that bridge is our nightmare. My sysadmin doesn't like
Microtic stuff but he' leaves at the week for another job so you can
bet I will be buying some because he never gave me any good
alternatives. Of course for our new techs we love to call them with
"I can't get my PPP up" just to see if they are listening.
In reality the most questions we get are "why is your Internet so
slow" and they yell at us because they have viruses and adware even
though our startup disk includes adware and and AVG. I swear we have
been blamed for divorces and the porn they go to see. It's always our
fault. It makes me wonder if Cable gets questions like "you let my
kid see evil shows" too.
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
On Behalf Of Mark Nash
Sent: Tuesday, January 16, 2007 9:47 AM
To: WISPA General List
Subject: Re: [WISPA] Most Common Questions for Tech Support Line ?
Do you have a router? If yes, then reboot the [EMAIL PROTECTED] router!!! AND
DON'T
CALL US AGAIN EVER UNTIL YOU DO!!!
Mark Nash
Network Engineer
UnwiredOnline.Net
350 Holly Street
Junction City, OR 97448
http://www.uwol.net
541-998-5555
541-998-5599 fax
----- Original Message ----- From: "Rick Smith" <[EMAIL PROTECTED]>
To: "'WISPA General List'" <[email protected]>
Sent: Tuesday, January 16, 2007 7:50 AM
Subject: [WISPA] Most Common Questions for Tech Support Line ?
If I were to build a "script" for my tech support phone answering,
and share it with you all as an "FAQ", what do you think the most
common questions are, and how are they answered. Keep in mind,
that I'm attempting to write a script, so to speak, for an operator
to pick up the phone and cluefully help someone through wireless
or "hotspot" problems in hotels...
R
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