Sam Tetherow wrote:
I honestly think in the long run as WISPs we need to find a way to
handle these types of users.
We have transfer caps in our agreements which are more than anyone would
use unless they are P2P users - more specifically, the pricing includes
a certain amount of transfer, and if you go over it says we can bill
you. It also says that if we think you are going to go over, we can
turn you off to prevent an overage bill.
Generally we'll turn a P2P user off and when they call we'll say "we saw
you were transferring a *lot* of data, probably P2P, and this will
result in a large bill at the end of the month". We've never had
anyone take us up yet on this. Often it's the teenager in the house and
the parent doesn't know about what is going on. Either way, the P2P
user problem goes away.
We've had a couple of leeches (for lack of a better word) who are always
behind on their bills and can't seem to break their P2P habit. For
those, we gladly turn them off and retrieve their equipment.
-forrest
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