So obviously you have written some custom software... to which there
was probably a big investment.
Travis
Microserv
Chuck McCown - 3 wrote:
Our front end tech support only needs the phone number or account number to
instantly find and edit every detail about the customer. No scrolling, no
nothing. This includes AP, SM, IP, LUID etc. That is no problem at all.
You can manage SM/AP pairing with color codes or frequencies. Since this is
not 802.11 latency is guaranteed by the protocol.
And we have high priority BW on each AP for Voip. Voip on our system is
form fit and function equivalent to LEC POTS service. Quality, LNP, E-911
etc. I have a hard time accepting that you can do that on 802.11 gear.
----- Original Message -----
From: "Travis Johnson" <[EMAIL PROTECTED]>
To: "WISPA General List" <wireless@wispa.org>
Sent: Sunday, November 02, 2008 9:39 PM
Subject: Re: [WISPA] heavy usage customers
Hi,
We don't use DHCP. Every single customer gets a real, static IP address.
We also a assign a static IP address to every radio (for management).
When I posted the question a month ago about how to force an SM to
connect to a specific AP on a tower, the only answer was "color code".
This isn't really an option, as that means the installer has to change
the color code in the field. All of our current radios are setup and
ready to connect to ANY tower and ANY AP on that tower without the
installer doing anything in the field.
And how does first level tech support even find the correct radio in the
AP list for a customer on the phone? They have to scroll through 160
people to find them by MAC address?
Yes, Canopy is a slower radio in today's world. 14Mbps of total
throughput on a 20mhz channel is SLOW. Using Mikrotik I can get 30Mbps
(double the speed) on the same channel size. Or I can use a 10mhz
channel and get 15Mbps. And all these speeds can be delivered via upload
or download or any combination, I don't have to set a specific
percentage of up/down.
And how do you guarantee 7ms latency? What happens if a customer gets
8ms? And how do they test that measurement? And what happens when a
customer completely clobbers an AP and 160 customers are getting 20ms
latency? Or you have interference from a new provider and all those
people get 100ms latency?
Travis
Microserv
Chuck McCown - 3 wrote:
All of the complaints are easily overcome with the proper management
software, DHCP reservations etc. You can easily force the SM to connect
to the exact AP you want a couple different ways. And there are several
non motorola software packages that do this kind of stuff. We have 5000
subs on it and we don't break a sweat in managing any of this.
We put 128-160 customers per AP and they all still get 10.2 Mbps burst.
Slower radio? That seems pretty fast to me.
And we guarantee latency to 7 mS. Hmmm, that is pretty hard to do with
anyone else.
----- Original Message -----
From: Travis Johnson
To: WISPA General List
Sent: Sunday, November 02, 2008 1:39 PM
Subject: Re: [WISPA] heavy usage customers
We've tried Canopy... twice in fact... once about 3 years ago, and once
about a month ago. We just can't make it fit into our network management
(IP database, Call tracking, customer management, etc.) system very
well... having customer radios that change their LUID and IP address
every time they register, having to set the bandwidth on each SM instead
of the AP, having no security or ways to control which AP a customer
connects to without having to buy their software, etc.
All that, plus paying MORE for a slower radio than what we are using
just didn't make sense. I can put up an AP (2.4ghz, 5.3ghz, 5.4ghz, or
5.8ghz) for less than
$400 that will support 50 customers, using only 10mhz wide channels...
and each CPE is less than $175 complete (including PoE, antenna).
Canopy seems to work well for many people... but I've never been one to
follow the "norm". And I get to put $50 in my pocket on every install,
and $1,000 for every AP we put up. ;)
Travis
Microserv
Chuck McCown - 3 wrote:
Well that is a testimony to your quality of service for sure.
Now, if you were using Canopy your customers would be even happier!
----- Original Message -----
From: "Travis Johnson" <[EMAIL PROTECTED]>
To: "WISPA General List" <wireless@wispa.org>
Sent: Sunday, November 02, 2008 11:07 AM
Subject: Re: [WISPA] heavy usage customers
I have Qwest DSL, CableOne, another WISP (doing "up to 4meg" for $29.95
with Canopy), and a licensed WiMax (2.5ghz) provider (doing "up to
2meg", mobile, for $29.95). I have a lot of competition... and yet we
have no sales people, no real advertising campaign, and more installs
than we can keep up with each month.
Travis
Microserv
Chuck McCown - 3 wrote:
You must not have competitors. I have both Qwest and Comcast giving
away
multi megabit starting at $15.95
----- Original Message -----
From: Travis Johnson
To: WISPA General List
Sent: Sunday, November 02, 2008 10:53 AM
Subject: Re: [WISPA] heavy usage customers
I guess that's my point... why offer more bandwidth than you have to?
Most people don't need more than 1meg, and that's our most popular
package for $39.95 per month (total, no modem rental fee, etc.). Why give
away the farm if you don't have to? :)
Travis
Microserv
RickG wrote:
Wow, with all that bandwidth, I'm surprised you dont offer higher speeds.
Technically speaking, the download & upload price is the same. From a
cost standpoint, I allocate the download & upload separately because I
am "forced" to pay dearly ($1200/month) to AT&T for my dual T1's which
are required for "decent" upload speeds. Right now, my traffic is
split so all port 80 traffic flows though the 4Mbps x 2Mbps connection
through Time Warner which runs over $500/month. This works fairly well
for now since about half the traffic is web browsing. When I bought
this WISP there was no management, monitoring or reporting. I took
care of the management & monitoring and I'm working on the reporting.
The best thing I've done is replace the StarOS firewall with Mikrotik
and set up traffic priority.
Whew! Lots of work. At any rate, I'm working on my upstream connection
next. I really need to get the cost down.
Thanks! -RickG
On Sun, Nov 2, 2008 at 12:08 PM, Travis Johnson <[EMAIL PROTECTED]> wrote:
Rick,
Yes, all of our packages are symmetrical speeds (same download and
upload).
So if they buy our 512k package, they get 512k down x 512k up all the
time.
They are not "dedicated" connections, but rather you get what you pay for
connections. We still oversubscribe users on an AP, but only to the point
where each AP is running around 60% capacity during peak times, thus
leaving
room for bursts, etc. We graph and monitor every single AP (over 200 of
them) and every single user (bandwidth, packets, RSSI, etc.) so we always
know what's happening on our network.
We currently have three full OC-3 (155Mbps) dedicated connections to the
backbone. On average, we pay $40/meg for bandwidth. Why is your upload
price
different than your download price?
Travis
Microserv
RickG wrote:
Travis,
Nice work! Therefore, you are selling dedicated bandwidth to all of
your customers. In other words, if all your customers run speed test
at the same time they will get what their plan allows. If you dont
mind, I have a few questions:
Is the above scenario true for upload speed as well as download speed?
What are you paying for your upstream connection?
What type of upstream connection do you have?
I'd like to be there and I keep hoping cheap bandwidth comes my way.
When you are paying $150/meg for download and $400/meg for upload, the
business model is tough.
-RickG
BTW: I'd take this offlist if you prefer but I think this is a problem
that many us us small WISP's face.
On Sat, Nov 1, 2008 at 9:30 PM, Travis Johnson <[EMAIL PROTECTED]> wrote:
Every customer can get the speed they are paying for ANY time they run a
speed test. We offer packages from 512k to 2.5meg for residential
customers
and they always get what they pay for (download AND upload, which is the
same for all of our packages).
Travis
Microserv
RickG wrote:
Travis,
If I understand this correctly, you have at least 1Mbps or higher of
bandwidth for every customer?
-RickG
On Sat, Nov 1, 2008 at 12:34 PM, Travis Johnson <[EMAIL PROTECTED]> wrote:
We deliver what the customers pay for. If they purchase a 1Mbps package,
they get 1Mbps 24x7 (with no monthly bit caps). Personally I have never
liked the "up to" speed packages... it's like going to Walmart and
buying milk. You can pay $3 for a full 1 gallon, or you can pay $2 for
"up to" a gallon (without really knowing how much you are going to get,
but it will be somewhere between nothing and a full gallon).
Travis
Microserv
Kurt Fankhauser wrote:
Does anyone else here have customer/s that consume so much bandwidth that
you have to throttle them down after say 5 minutes of downloading. And
what
do you tell them when they start complaining about the throttled down
speed.
(they don't know your throttling them though)
Kurt Fankhauser
WAVELINC
P.O. Box 126
Bucyrus, OH 44820
419-562-6405
www.wavelinc.com
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