I'll chime in and say:

1. Great product.  Great performance
2. Forums support is hit and miss.  I've read alot of the forum articles and 
there seems to be alot of arrogance and opinionated views there.
3. I have bad units that Freespace Systems (their US distributor) has had 
for months.  When I inquired about them a few weeks ago, I got the answer 
"Our JTAG programming system is not working".

So, overall... Good product, very usable, customer service suffers therefore 
we suffer.  If you can handle dealing with things on your own or in the 
forums, it's very powerful.

Mark Nash
UnwiredWest
78 Centennial Loop, Suite E
Eugene, OR 97401
http://www.unwiredwest.com
541-998-5555
541-998-5599 fax

----- Original Message ----- 
From: "George Rogato" <wi...@oregonfast.net>
To: "WISPA General List" <wireless@wispa.org>
Sent: Saturday, February 07, 2009 7:58 AM
Subject: Re: [WISPA] StarOS/Valemount


> Jerry
> There is a lot of products out there now.
>
> Quite a few are members of wispa and I don't want to give a more
> favorable endorsement of one of the other.
>
> I see a lot of wisps happy with the products they use and thats a great
> thing. I think there is no better time as up till now for choices in
> products that actually work reliably right out of the box.
> But, I don't believe there is a best and the rest worse, I think it's
> the product that fits your business. And a different product for each
> specific need.
>
> Having said all that, I use Star and have no issues with it.
>
> The upgrade software versions that some one else mentioned, is what you
> expect for a product that never stops trying to make itself better.
> I have systems of star from 6 years back working flawless and systems
> all the way up to the last version working that are ultra stable.
> The latest version in beta 1.4.x is too new for me to mess with. But
> when it gets to maturity, I will probably upgrade to it.
>
> The newest versions have the most advanced features. Those features when
> added have to have the bugs worked out to get to stable. Only way that
> happens is releasing a broken product and letting the testers find the
> problems, so they can fix them.
>
> Support is all on the forums, and really, if you are used to programing
> a radio and a router you should have no problems programing and
> configuring a star ap. You just have to be familiar with routing.
>
> If a person is not familiar with configuring a router then they most
> likely will run into problems and need forum help.
>
> The Star-os guys are there for feedback on real issues and bugs and
> deficiencies in their product.
> Helping people figure out how to make to radios talk to each other or
> config ospf bgp or something like that is above and beyond the
> manufacturer's responsibility.
>
> They do offer advice and help and I've seen countless times where they
> have personally logged into their wisps systems to help them out.
>
> Some of the very best support comes from the other users on the forums.
>
> I don't sell anything and I don't make anything from giving this
> positive feedback.
>
> I just hate to see the wrong opinion be touted about a good product that
> many of us use.
>
> George
>
>
>
> Jerry Richardson wrote:
>> Comments/experiences please?
>>
>> This product appears to be a bit more refined than some other solutions
>> and as a real manufacturer there is real support rather than having to
>> pay for it. Plus it appears to be FCC certified with a number of
>> antennas
>>
>>
>> Jerry Richardson
>> VP Operations
>> 925-260-4119
>> P Please consider the environment before printing this email
>>
>>
>>
>>
>> ------------------------------------------------------------------------
>>
>>
>>
>> --------------------------------------------------------------------------------
>> WISPA Wants You! Join today!
>> http://signup.wispa.org/
>> --------------------------------------------------------------------------------
>>
>> WISPA Wireless List: wireless@wispa.org
>>
>> Subscribe/Unsubscribe:
>> http://lists.wispa.org/mailman/listinfo/wireless
>>
>> Archives: http://lists.wispa.org/pipermail/wireless/
>
>
> --------------------------------------------------------------------------------
> WISPA Wants You! Join today!
> http://signup.wispa.org/
> --------------------------------------------------------------------------------
>
> WISPA Wireless List: wireless@wispa.org
>
> Subscribe/Unsubscribe:
> http://lists.wispa.org/mailman/listinfo/wireless
>
> Archives: http://lists.wispa.org/pipermail/wireless/
> 




--------------------------------------------------------------------------------
WISPA Wants You! Join today!
http://signup.wispa.org/
--------------------------------------------------------------------------------
 
WISPA Wireless List: wireless@wispa.org

Subscribe/Unsubscribe:
http://lists.wispa.org/mailman/listinfo/wireless

Archives: http://lists.wispa.org/pipermail/wireless/

Reply via email to