We've not had any losses like this, but we ask the customer to claim the equipment on insurance, in case of catastrophic loss, and we'll invoice them for that equipment to claim from the insurance.
As far as the contract for the service goes, we would never dream of trying to force payment on that. We'll do anything we can to help out the customer, including temporary service to somewhere else, etc, to help them get back on their feet. Goodwill can be bought for far less than the cash you might lose, and it generally has gotten us referrals for new customers. Us going the extra mile for a leaving customer has gotten us multiple customers in return. ++++++++++++++++++++++++++++++++ <insert witty tagline here> ----- Original Message ----- From: "Lists" <[email protected]> To: "'WISPA General List'" <[email protected]> Sent: Thursday, April 23, 2009 11:12 AM Subject: [WISPA] How does a WISP respond to this situation? > > > We have a business customer that is about six months into their one year > agreement. Yesterday they had a fire that gutted their entire building, > including their rooftop with our equipment. > > > > The customer may or may not go back into business and if they do they may > or > may not be in our service area. > > > > We own our equipment, so it is not the customers. > > > > The insurance adjusters will be there tomorrow to value the damage. > > > > Am I owed the balance of the contract? Am I owed the cost of my > equipment? > > > > > > Thanks, > > Victoria Proffer > > CEO > > <http://stlbroadband.com/> StLouisBroadband.com > > <http://missouriruralwireless.com/> ShowMeBroadband.com > > 314.974.5600 > > SBA Certified WOSB > > > > > > > > > > -------------------------------------------------------------------------------- > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
