I had a residence lose a bunch of stuff to lightning including our radio and power supply. They asked for an invoice to submit to the insurance. When the insurance didn't pay, I canceled the invoice.
rea...@muddyfrogwater.us wrote: > We've not had any losses like this, but we ask the customer to claim the > equipment on insurance, in case of catastrophic loss, and we'll invoice them > for that equipment to claim from the insurance. > > As far as the contract for the service goes, we would never dream of trying > to force payment on that. We'll do anything we can to help out the > customer, including temporary service to somewhere else, etc, to help them > get back on their feet. Goodwill can be bought for far less than the cash > you might lose, and it generally has gotten us referrals for new customers. > Us going the extra mile for a leaving customer has gotten us multiple > customers in return. > > > > > ++++++++++++++++++++++++++++++++ > <insert witty tagline here> > > ----- Original Message ----- > From: "Lists" <li...@stlbroadband.com> > To: "'WISPA General List'" <wireless@wispa.org> > Sent: Thursday, April 23, 2009 11:12 AM > Subject: [WISPA] How does a WISP respond to this situation? > > > >> We have a business customer that is about six months into their one year >> agreement. Yesterday they had a fire that gutted their entire building, >> including their rooftop with our equipment. >> >> >> >> The customer may or may not go back into business and if they do they may >> or >> may not be in our service area. >> >> >> >> We own our equipment, so it is not the customers. >> >> >> >> The insurance adjusters will be there tomorrow to value the damage. >> >> >> >> Am I owed the balance of the contract? Am I owed the cost of my >> equipment? >> >> >> >> >> >> Thanks, >> >> Victoria Proffer >> >> CEO >> >> <http://stlbroadband.com/> StLouisBroadband.com >> >> <http://missouriruralwireless.com/> ShowMeBroadband.com >> >> 314.974.5600 >> >> SBA Certified WOSB >> >> >> >> >> >> >> >> >> >> >> > > > -------------------------------------------------------------------------------- > > > >> -------------------------------------------------------------------------------- >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> -------------------------------------------------------------------------------- >> >> WISPA Wireless List: wireless@wispa.org >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ >> > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > > ------------------------------------------------------------------------ > > > No virus found in this incoming message. > Checked by AVG - www.avg.com > Version: 8.5.287 / Virus Database: 270.12.3/2076 - Release Date: 04/23/09 > 06:30:00 > > -- Scott Reed Sr. Systems Engineer GAB Midwest 1-800-363-1544 x4000 Cell: 260-273-7239 -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
