We learned this lesson too. You'll be lucky to get half of the money.
What we do is shut them off until payment comes in. They don't have to pay it all at once, but we require at least double the monthyly fee. If they miss, we shut them off right away. Takes a while to get them caught back up, but they usually do this way, those that will anyway. The most important part? NEVER let them get this far behind..... 30 days late and you're cut off here. Well, when the girls remember to do it, sometimes it goes twice that, but they get their tails chewed when I find out people are hundreds behind.... One thing we DO do for folks is work with them. If they come to us and tell us that they are out of work, just got a divorce etc. etc. we will let them go way out. I think we've only been burnt once or twice on this. Most of the time people are soooooo thankful for what we've done to help. The girls can raise that issue if, during a collections call, people tell them what's going on other than "I don't have the money" or "I forgot". marlon ----- Original Message ----- From: "Chuck Hogg" <ch...@shelbybb.com> To: "WISPA General List" <wireless@wispa.org> Sent: Monday, May 04, 2009 6:40 AM Subject: [WISPA] Handling Non-paying Subs > I've got a few non-paying subs, that we would like to get payment on. > It has reached over $1k from 4 subs over the past 6 months. Do you just > cut your losses and move on or what do you do? I'm contemplating small > claims court as it should be an open and shut case, but it's $91 in fees > per person. We've done the collection letter and it hasn't worked. > > > > We got the please don't turn it off, I'm coming to pay...and it never > happened. > > > > > > Regards, > > Chuck Hogg > > Shelby Broadband > 502-722-9292 > ch...@shelbybb.com > > http://www.shelbybb.com > > > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
