We use Optigold for now, although we are in the process of looking for a unified data/voice billing solution. Optigold allows you to define these actions within the billing system, I'm somewhat of a coder and I've written my own radius, which I hooked to a SQL database, I just set flags for the customer in the table, and have my radius server assign the attributes upon reauth (when a user goes on hold I kick them off the redback, and they reauth with the new attributes). It's all totally automated, we are primarily a DSL/Telco provider, that has recently added wireless, we just applied our previous methodology to wireless when we redid the wireless network we aquired (they were previously DHCP based, mac address list, no automation, poor records). Any decent billing system should allow external scripting for different events.
Regards Michael Baird > What billing system do you use? Sounds like it's Platypus maybe? Do you > have it automated to change their DNS values from the billing system, or do > you do that manually? > > > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On > Behalf Of Michael Baird > Sent: Monday, May 04, 2009 1:20 PM > To: WISPA General List > Subject: Re: [WISPA] Handling Non-paying Subs > > We put them on hold through our billing system (5 days for a residential > customer type), I'm using PPPoE to auth/shape the users. When I put them > on hold, I also assign new values for their DNS server IP addresses via > radius, they point to a redirecting DNS I have setup, so any site they > try to go to, sends them to a static page, which lets them know their > payment is overdue, and I also have a link to my payment page so they > can make payment. This works very well, almost too well, because some > customers rely on making payments once they get the on hold page now, > but it seems to keep our customers happier, and also saves us from some > angry telephone calls. If it's a wireless client, we turn them off after > 10 days, and schedule a radio pickup. > > Regards > Michael Baird > > >> It has reached over $1k from 4 subs over the past 6 months. Do you just >> cut your losses and move on or what do you do? I'm contemplating small >> claims court as it should be an open and shut case, but it's $91 in fees >> per person. We've done the collection letter and it hasn't worked. >> >> >> >> We got the please don't turn it off, I'm coming to pay...and it never >> happened. >> >> >> >> >> >> Regards, >> >> Chuck Hogg >> >> Shelby Broadband >> 502-722-9292 >> [email protected] >> >> http://www.shelbybb.com >> >> >> >> >> >> >> > ---------------------------------------------------------------------------- > ---- > >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> >> > ---------------------------------------------------------------------------- > ---- > >> >> WISPA Wireless List: [email protected] >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ >> >> > > > > ---------------------------------------------------------------------------- > ---- > WISPA Wants You! Join today! > http://signup.wispa.org/ > ---------------------------------------------------------------------------- > ---- > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
