I agree with the "work with them" part here. I am not totally heartless. People have problems and I am understanding but when people stop communicating the buck stops there.
Marlon...If I had half of your money I would give everyone free Internet service! :-) -B- Marlon K. Schafer wrote: > We learned this lesson too. > > You'll be lucky to get half of the money. > > What we do is shut them off until payment comes in. They don't have to pay > it all at once, but we require at least double the monthyly fee. If they > miss, we shut them off right away. Takes a while to get them caught back > up, but they usually do this way, those that will anyway. > > The most important part? NEVER let them get this far behind..... 30 days > late and you're cut off here. Well, when the girls remember to do it, > sometimes it goes twice that, but they get their tails chewed when I find > out people are hundreds behind.... > > One thing we DO do for folks is work with them. If they come to us and tell > us that they are out of work, just got a divorce etc. etc. we will let them > go way out. I think we've only been burnt once or twice on this. Most of > the time people are soooooo thankful for what we've done to help. The girls > can raise that issue if, during a collections call, people tell them what's > going on other than "I don't have the money" or "I forgot". > > marlon > > ----- Original Message ----- > From: "Chuck Hogg" <[email protected]> > To: "WISPA General List" <[email protected]> > Sent: Monday, May 04, 2009 6:40 AM > Subject: [WISPA] Handling Non-paying Subs > > > >> I've got a few non-paying subs, that we would like to get payment on. >> It has reached over $1k from 4 subs over the past 6 months. Do you just >> cut your losses and move on or what do you do? I'm contemplating small >> claims court as it should be an open and shut case, but it's $91 in fees >> per person. We've done the collection letter and it hasn't worked. >> >> >> >> We got the please don't turn it off, I'm coming to pay...and it never >> happened. >> >> >> >> >> >> Regards, >> >> Chuck Hogg >> >> Shelby Broadband >> 502-722-9292 >> [email protected] >> >> http://www.shelbybb.com >> >> >> >> >> >> -------------------------------------------------------------------------------- >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> -------------------------------------------------------------------------------- >> >> WISPA Wireless List: [email protected] >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ >> > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
