We put them on hold through our billing system (5 days for a residential customer type), I'm using PPPoE to auth/shape the users. When I put them on hold, I also assign new values for their DNS server IP addresses via radius, they point to a redirecting DNS I have setup, so any site they try to go to, sends them to a static page, which lets them know their payment is overdue, and I also have a link to my payment page so they can make payment. This works very well, almost too well, because some customers rely on making payments once they get the on hold page now, but it seems to keep our customers happier, and also saves us from some angry telephone calls. If it's a wireless client, we turn them off after 10 days, and schedule a radio pickup.
Regards Michael Baird > It has reached over $1k from 4 subs over the past 6 months. Do you just > cut your losses and move on or what do you do? I'm contemplating small > claims court as it should be an open and shut case, but it's $91 in fees > per person. We've done the collection letter and it hasn't worked. > > > > We got the please don't turn it off, I'm coming to pay...and it never > happened. > > > > > > Regards, > > Chuck Hogg > > Shelby Broadband > 502-722-9292 > [email protected] > > http://www.shelbybb.com > > > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
