The warmness and storms is because of global warming... LOL


-----Original Message-----
From: [email protected] [mailto:[email protected]] On
Behalf Of Bob Moldashel
Sent: Tuesday, May 05, 2009 10:32 AM
To: WISPA General List
Subject: Re: [WISPA] Handling Non-paying Subs

Packed to the gills with work. 

Now if it would just stop raining.....

I feel like I live in the Northwest!  :-P

-B-



Marlon K. Schafer wrote:
> LOL
>
> At the prices we charge out here in the sticks it's already as good as
free!
>
> How's things back east?
> marlon
>
> ----- Original Message ----- 
> From: "Bob Moldashel" <[email protected]>
> To: "WISPA General List" <[email protected]>
> Sent: Monday, May 04, 2009 10:57 AM
> Subject: Re: [WISPA] Handling Non-paying Subs
>
>
>   
>> I agree with the "work with them" part here.  I am not totally
>> heartless.  People have problems and I am understanding but when
people
>> stop communicating the buck stops there.
>>
>> Marlon...If I had half of your money I would give everyone free
Internet
>> service!
>>
>> :-)
>>
>> -B-
>>
>>
>>
>> Marlon K. Schafer wrote:
>>     
>>> We learned this lesson too.
>>>
>>> You'll be lucky to get half of the money.
>>>
>>> What we do is shut them off until payment comes in.  They don't have
to 
>>> pay
>>> it all at once, but we require at least double the monthyly fee.  If
they
>>> miss, we shut them off right away.  Takes a while to get them caught
back
>>> up, but they usually do this way, those that will anyway.
>>>
>>> The most important part?  NEVER let them get this far behind.....
30 
>>> days
>>> late and you're cut off here.  Well, when the girls remember to do
it,
>>> sometimes it goes twice that, but they get their tails chewed when I
find
>>> out people are hundreds behind....
>>>
>>> One thing we DO do for folks is work with them.  If they come to us
and 
>>> tell
>>> us that they are out of work, just got a divorce etc. etc. we will
let 
>>> them
>>> go way out.  I think we've only been burnt once or twice on this.
Most 
>>> of
>>> the time people are soooooo thankful for what we've done to help.
The 
>>> girls
>>> can raise that issue if, during a collections call, people tell them

>>> what's
>>> going on other than "I don't have the money" or "I forgot".
>>>
>>> marlon
>>>
>>> ----- Original Message ----- 
>>> From: "Chuck Hogg" <[email protected]>
>>> To: "WISPA General List" <[email protected]>
>>> Sent: Monday, May 04, 2009 6:40 AM
>>> Subject: [WISPA] Handling Non-paying Subs
>>>
>>>
>>>
>>>       
>>>> I've got a few non-paying subs, that we would like to get payment
on.
>>>> It has reached over $1k from 4 subs over the past 6 months.  Do you
just
>>>> cut your losses and move on or what do you do?  I'm contemplating
small
>>>> claims court as it should be an open and shut case, but it's $91 in
fees
>>>> per person.  We've done the collection letter and it hasn't worked.
>>>>
>>>>
>>>>
>>>> We got the please don't turn it off, I'm coming to pay...and it
never
>>>> happened.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Chuck Hogg
>>>>
>>>> Shelby Broadband
>>>> 502-722-9292
>>>> [email protected]
>>>>
>>>> http://www.shelbybb.com
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
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>>
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