Right. It has to be implemented to look as an improvement not a detraction. An added service to add to their "Multimedia Internet Experience" sort of B.S..
I'm a fan of George Orwell's Animal Farm. Make your changes slowly but deny that you ever changed a thing! If my bandwidth prices remain the same yet usage continues to rise, something has to give someplace. If we look around, that scenario has hit everywhere. The food industry has repackaged their products to "look the same" yet smaller. You have to look a few times to figure out if it's smaller. Ice cream, for instance, the package is just as tall but it's only the façade, the box is thinner. No one wants to raise prices, that's the one thing everyone notices. I need to really sit down and work out a strategy to migrate my billing away from purely speed based to Standard and Premium based. It's not going to go away and it will only get harder to implement such a thing as time goes on. In no way can I be seen as taking anything away or sliming the service down that they already have. Has to be done wisely. Bob- -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of RickG Sent: Saturday, November 07, 2009 3:34 PM To: WISPA General List Subject: Re: [WISPA] Metered Billing I believe this is another part of bandwidth based billing that needs to happen - premium bits versus non-premium. Those apps such as video which require priority and higher demand should cost more than the non-priority such as email. Eventually there will have to be a convergence of priority and usage in the ISP billing system of the future. Perhaps then we can drop selling by the speed and switch to a more proper way of billing? On that note is exactly why I am not billing by the bit at my current company. I cant afford to lose the guaranteed $50/month unless there is a sure way to make up for it. I believe that will come from a minimum monthly rate plus usage based upon the above factors. It will have to be implemented correctly and at the right time. -RickG On Sat, Nov 7, 2009 at 3:12 PM, Robert West <[email protected]>wrote: > I'm totally for metered billing however the customers have all been spoiled > with one price access for years now. To not alienate the customer, would > it > be possible to have the current one price for a particular speed tier with > "unlimited" MB at that speed, set the high use sites down in the list of > priority so that they don't suck up the bandwidth during high use times, > causing buffering of course, but then offer a Multi Media upgrade package > to > move their high use sites up in the list of priorities? Or even to kick in > an added charge per use of certain sites? Such like, they pay 39 bucks for > access but Hulu and Netflix aren't given high priority. They want to use > them, add the Multi-Media package for an extra 10 bucks a month or a per > use > charge, every time they request a download from a listed site they get hit > with a $1.00 charge added to their invoice for that day. Not per request, > just for the day. Pay the buck, watch Hulu all day, sort of thing. > > I'm not a script Guru but I've thought about this for awhile. I've also > thought if the dead raccoons along the road were placed there by other > raccoons to make it look like an accident. I work alone for a reason. > > Bob- > > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On > Behalf Of RickG > Sent: Saturday, November 07, 2009 2:56 PM > To: WISPA General List > Subject: Re: [WISPA] Metered Billing > > I mostly agree, it was really just a thought. But, to support my argument > for I point to the telco agreements where they exchange fees for each > others > networks. At any rate, it will probably never happen. With that said, the > end user always pays, its just a matter of how. I'm just searching for a > proper way for them to pay for their services. It just became more > difficult > in the "entitlement mentality" world where people think everything should > be > free. On a positive note, at least bandwidth is getting cheaper. > -RickG > > On Sat, Nov 7, 2009 at 2:34 PM, George Morris > <[email protected]>wrote: > > > Rick, I don't think its up to Netflix to pay us. They in turn would have > to > > raise their prices which would further complicate things. > > > > We need to make sure we get a fair price from our customers that reflects > > our costs and hopefully profits. > > > > So the customer pays Netflix and us for the movie they downloaded. > > > > We are moving very quickly to usage based billing too btw. > > > > George > > > > -----Original Message----- > > From: [email protected] [mailto:[email protected]] On > > Behalf Of RickG > > Sent: Saturday, November 07, 2009 2:26 PM > > To: WISPA General List > > Subject: Re: [WISPA] Metered Billing > > > > In the past, l worked for two electric companies. Their business models > > were > > dependant on meters. As far as internet access, Compuserve and AOL had > the > > right idea from the start. Instead entrepanuers took advantage of their > > weakness at the time. What we are now seeing is the downside of the > > $50/month "all you can eat" business model. When usage was low due to > less > > apps, it worked fine but were now seeing exponential growth of usage. > > Besides that, one thing we (ISP's) are really missing, are agreements > > between each other for payment of access to our networks. For instance, > the > > phone companies pay each other for access to each others networks. I > > realize > > this is very complex but shouldnt Netflix (or their provider) pay us for > > utilziation of our networks? > > -RickG > > > > On Sat, Nov 7, 2009 at 1:59 PM, Eric Rogers <[email protected] > > >wrote: > > > > > I do agree with you and that works if there are other options. One > > > customer who was downloading 160G, came from DSL and moved into this > > > neighborhood and now wants high speed where we are the only option. It > > > is only a matter of time before others are using Netflix and others. > > > They come in all gaming consoles now. Why not have the customers pay > > > for upgrades? If there is a high demand for services, the demand > drives > > > growth; or fees stifle demand. > > > > > > Maybe my logic is flawed, but if 5% of the customer base is straining > > > the network, shouldn't they pay more? > > > > > > Eric > > > > > > -----Original Message----- > > > From: [email protected] [mailto:[email protected]] > On > > > Behalf Of Travis Johnson > > > Sent: Saturday, November 07, 2009 12:22 PM > > > To: WISPA General List > > > Subject: Re: [WISPA] Metered Billing > > > > > > 10% of your customers will use 90% of your resources. Direct that 10% > > > customer base to cable or DSL and stop worrying about adding complexity > > > to your network. > > > > > > Travis > > > Microserv > > > > > > Chuck Profito wrote: > > > > Marlon does this and smiles every time he signs a Bandwidth Hog! > > > > > > > > -----Original Message----- > > > > From: [email protected] [mailto:[email protected]] > > > On > > > > Behalf Of Eric Rogers > > > > Sent: Saturday, November 07, 2009 4:56 AM > > > > To: WISPA General List > > > > Subject: [WISPA] Metered Billing > > > > > > > > We are on the verge of changing to a metered or tiered billing > > > structure > > > > with Caps that once they exceed the cap; it doesn't shut off, but > they > > > > get charged the overage. Netflix is getting out of control and I > > > don't > > > > want to punish the customers that only use it occasionally. I think > > > > they are very innovative solutions and don't want to hinder new > > > > applications. I just want people that download 160 GB in a month, > > > when > > > > the average is nearly 10 GB a month, to pay their share for expanding > > > > the network. > > > > > > > > > > > > > > > > Who has dabbled in the metered/tiered services and what were your > > > > customers responses? > > > > > > > > What are your tiers? > > > > > > > > Have attitudes changed toward your company as being greedy? > > > > > > > > > > > > > > > > We already have everything in place to do it, just need to send out > > > the > > > > letter saying we are doing it and why. > > > > > > > > > > > > > > > > Eric Rogers > > > > > > > > Precision Data Solutions, LLC > > > > > > > > (317) 831-3000 x200 > > > > > > > > > > > > > > > > > > > > ------------------------------------------------------------------------ > > > ---- > > > > ---- > > > > WISPA Wants You! 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