We receive several a day. I send a standard copyright infringement notice letter via email to the customer specifying they have seven days to respond, and I also post notes on their account about this warning and what it was actually for. The customer is supposed to respond to us within 7 days to tell us how they are resolving this AUP violation, and that is to be noted on their account. If we get another one and see that they haven't responded to the first one, then we will take a look at the customers history and either call them, or suspend the account.
Regards Michael Baird > We have received an email from our provider with a complaint from > "Twentieth Century FOX Film Corporation" about a download movie from > BitTorrent. > > They demand we notify the customer and make sure the customer is aware > of our AUP. Has anyone received a notice like this and how did you > handle the case. Are you following DMCA protocol, or taking another > path? > > Thank you, > Adam > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
