Our steps on these DMCA violations... First time we email the customer - no service interruption...
Second time we disable their CPE and requires a phone call with us to advise them of the complaint before we re-enable their service. Third time we require a signed statement faxed or mailed in to us before re-enabling their CPE from the customer stating they have received the DMCA complaint and will not continue to violate our AUP... Fourth time around their service is disconnected and the address is black listed. On Mon, Nov 9, 2009 at 11:15 AM, Ryan Spott <[email protected]> wrote: > I agree with Chuck H. Do not give them ANY information regarding your > customer without a subpoena. > > You could take the route of one ISP... (I cannot find the article) ... > they charge the studio for research time for each notice they get. > > The notices stopped coming in so fast when the bills went out! > > ryan > > On Mon, Nov 9, 2009 at 9:41 AM, Chuck Hogg <[email protected]> wrote: > > Notify customer, give a warning, make not on account, disregard studio > > letter. Wait for subpoena before giving the studios any information. > > > > Regards, > > Chuck Hogg > > Shelby Broadband > > 502-722-9292 > > [email protected] > > http://www.shelbybb.com > > > > > > -----Original Message----- > > From: [email protected] [mailto:[email protected]] On > > Behalf Of Adam Goodman > > Sent: Monday, November 09, 2009 12:12 PM > > To: WISPA General List > > Subject: [WISPA] DMCA - copyright infringement > > > > We have received an email from our provider with a complaint from > > "Twentieth Century FOX Film Corporation" about a download movie from > > BitTorrent. > > > > They demand we notify the customer and make sure the customer is aware > > of our AUP. Has anyone received a notice like this and how did you > > handle the case. Are you following DMCA protocol, or taking another > > path? > > > > Thank you, > > Adam > > > > > > ------------------------------------------------------------------------ > > -------- > > WISPA Wants You! Join today! > > http://signup.wispa.org/ > > ------------------------------------------------------------------------ > > -------- > > > > WISPA Wireless List: [email protected] > > > > Subscribe/Unsubscribe: > > http://lists.wispa.org/mailman/listinfo/wireless > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > > -------------------------------------------------------------------------------- > > WISPA Wants You! Join today! > > http://signup.wispa.org/ > > > -------------------------------------------------------------------------------- > > > > WISPA Wireless List: [email protected] > > > > Subscribe/Unsubscribe: > > http://lists.wispa.org/mailman/listinfo/wireless > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > > -------------------------------------------------------------------------------- > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
