I usually see the odd network traffic before I get a notice. I had one family that was hogging a sector so I had my wife call them to advise them of "odd network activity"...
I service mostly Microsoft-ies in my area It was the teenager.. Poor kid. Turns out his dad is the Group Program Manager for Microsoft's DRM group... Whoops. I guess he was grounded from the Internet for 3 months. ryan On Mon, Nov 9, 2009 at 10:23 AM, AJ <aj.grant...@gmail.com> wrote: > Our steps on these DMCA violations... > > First time we email the customer - no service interruption... > > Second time we disable their CPE and requires a phone call with us to advise > them of the complaint before we re-enable their service. > > Third time we require a signed statement faxed or mailed in to us before > re-enabling their CPE from the customer stating they have received the DMCA > complaint and will not continue to violate our AUP... > > Fourth time around their service is disconnected and the address is black > listed. > > > > > On Mon, Nov 9, 2009 at 11:15 AM, Ryan Spott <rsp...@cspott.com> wrote: > >> I agree with Chuck H. Do not give them ANY information regarding your >> customer without a subpoena. >> >> You could take the route of one ISP... (I cannot find the article) ... >> they charge the studio for research time for each notice they get. >> >> The notices stopped coming in so fast when the bills went out! >> >> ryan >> >> On Mon, Nov 9, 2009 at 9:41 AM, Chuck Hogg <ch...@shelbybb.com> wrote: >> > Notify customer, give a warning, make not on account, disregard studio >> > letter. Wait for subpoena before giving the studios any information. >> > >> > Regards, >> > Chuck Hogg >> > Shelby Broadband >> > 502-722-9292 >> > ch...@shelbybb.com >> > http://www.shelbybb.com >> > >> > >> > -----Original Message----- >> > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On >> > Behalf Of Adam Goodman >> > Sent: Monday, November 09, 2009 12:12 PM >> > To: WISPA General List >> > Subject: [WISPA] DMCA - copyright infringement >> > >> > We have received an email from our provider with a complaint from >> > "Twentieth Century FOX Film Corporation" about a download movie from >> > BitTorrent. >> > >> > They demand we notify the customer and make sure the customer is aware >> > of our AUP. Has anyone received a notice like this and how did you >> > handle the case. Are you following DMCA protocol, or taking another >> > path? >> > >> > Thank you, >> > Adam >> > >> > >> > ------------------------------------------------------------------------ >> > -------- >> > WISPA Wants You! Join today! >> > http://signup.wispa.org/ >> > ------------------------------------------------------------------------ >> > -------- >> > >> > WISPA Wireless List: wireless@wispa.org >> > >> > Subscribe/Unsubscribe: >> > http://lists.wispa.org/mailman/listinfo/wireless >> > >> > Archives: http://lists.wispa.org/pipermail/wireless/ >> > >> > >> > >> -------------------------------------------------------------------------------- >> > WISPA Wants You! Join today! >> > http://signup.wispa.org/ >> > >> -------------------------------------------------------------------------------- >> > >> > WISPA Wireless List: wireless@wispa.org >> > >> > Subscribe/Unsubscribe: >> > http://lists.wispa.org/mailman/listinfo/wireless >> > >> > Archives: http://lists.wispa.org/pipermail/wireless/ >> > >> >> >> >> -------------------------------------------------------------------------------- >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> >> -------------------------------------------------------------------------------- >> >> WISPA Wireless List: wireless@wispa.org >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ >> > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
