I worked at the MSN SOC (Service Operations Center) for a short while where requests like the one you listed below come in.
Our hands were tied. There are specific hoops we had to jump through for ANY request of this type. Basically, there is a law enforcement fax number that goes to corporate legal. They review it and action is taken from there. IIRC, On an emergent cases we could clone the account and keep data either locked, or allow it to be accessed with a shadow copy to keep evidence/information intact and non-deleted. An emergent case would be one that may lead to immediate harm to an individual (kidnapping, suicide, murder etc)... Parent/child is not a criminal matter, it is a domestic/civil one. Service providers are not domestic refs or law enforcement. *sigh* and let me tell you, it is a fine line that I wanted to leap across... often. ryan On Wed, Apr 14, 2010 at 5:53 AM, Robert West <[email protected]>wrote: > I tried to help a customer get Yahoo to delete her email account and it > took > us almost an entire year to get some action. No, they wouldn't delete it, > they would only LOCK it. And that, sadly enough, took a letter from her > attorney. > > As I've heard many times, there is no delete button on the internet. > > Bob- > > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On > Behalf Of St. Louis Broadband > Sent: Wednesday, April 14, 2010 8:44 AM > To: 'WISPA General List' > Subject: Re: [WISPA] how to protect your kids > > Hey marlon, > Sigh...mine is finally 18! > However, I totally understand the situation and had to cope with it myself. > I employed a key logger. > > ~V~ > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On > Behalf Of Marlon K. Schafer > Sent: Wednesday, April 14, 2010 12:50 AM > To: WISPA General List > Cc: [email protected] > Subject: [WISPA] how to protect your kids > > Hi All, > > Here's the scenario. My kids are expressly forbidden from having email > addresses outside my domain. They are forbidden from having myspace, > facebook etc. sites. > > If they want an email, fine by me, but it's one that *I* can check on. > > If they want a web site, fine by me, but make it a real one that *I* can > delete things from. > > I'm trying to teach them to NOT do or say things on the internet that might > bite them in the butt later. The days of people eventually forgetting the > stupidity of youth or passion are long gone. > > Anyway, my 13 year old has a myspace account. He used a hotmail email > address to get it. He had permission to use neither of them. I finally > found out about the myspace account and went in to check out what he'd been > saying. His trash and sent messages had both been erased between when I > got > > the password out of him and when I had time to check on it. (I didn't know > that his zune, a video player!!!! would ALSO allow him to get on the net > and > > work on his page, talk to his friends etc. deep sigh) > > So, I contacted myspace, using his account, and asked for all of the > deleted > > information. I explained that I was the father of a minor and that he had > no permission to use their site and I wanted to know what was being hidden > from me. I gave my full name AND phone number as well as my email address. > > They were very good about contacting me quickly about this issue. However > they flatly refused to provide me with any information!!!!! They had NO > proof of age etc. on the account. Nothing to verify that the child was > over > > 18 etc. And *I* as the PARENT am prevented from accessing the account > information! "go get it from your teen" is basically what I was told. > > WTF is this??????? Absolutly amazing. > > So, what do the rest of you do to try to protect or control your kids these > days? > > thanks > marlon > > > > > ---------------------------------------------------------------------------- > ---- > WISPA Wants You! Join today! > http://signup.wispa.org/ > > ---------------------------------------------------------------------------- > ---- > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > > ---------------------------------------------------------------------------- > ---- > WISPA Wants You! 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