Not sure if it deletes the account. I doubt it and hope it doesn't, though.
On 4/30/10, Mark Nash - Lists <[email protected]> wrote: > OK, but at least, if the account was actually CREATED in Powercode, it is > accounted for in the billing program and cleaned up (removed) when the > account is set to "Not Active"? > > That's a huge step in the right direction for cleaning up email accounts. > > Since there's no cross-reference now, I have no way of knowing who owns > hundreds of our email addresses. You get people putting in email accounts > without a first & last name that identifies the Powercode customer, and > email addresses like [email protected]. > > Currently, I just have a policy of removing accounts that have not been > accessed in any way within the last 6 months (deleted about 120 the other > day). We pay 3rd party host for email, and we give some away and take in > about $1k/mo for hosted email. So cleaning up unused accounts for our > "provided-free" domains saves us $$. > > ----- Original Message ----- > From: "Josh Luthman" <[email protected]> > To: "WISPA General List" <[email protected]> > Sent: Friday, April 30, 2010 2:46 PM > Subject: Re: [WISPA] Powercode WAS: Overage thresholds and penalties > > > I see what you're getting at. I don't think the two tie together but > I've not looked at it that way. I made sure the account existed, > that's all. We don't chargew for email. > > On 4/30/10, Mark Nash - Lists <[email protected]> wrote: >> Does it actually count up the number of email addresses you have and put >> those on a billing line item, or account for them as part of a package? >> >> For instance... Customer is given 5 email addresses as a monthly service >> within their package called "Wireless Internet Service". Then we sell >> them >> 10 more "Email accounts" for a total of 15... Does Powercode bill from >> those >> email addresses? Are the actual email addresses tied to the "Package" or >> "Monthly Service"? Or are they just managed? >> >> Do my questions make sense to you? >> >> ----- Original Message ----- >> From: "Josh Luthman" <[email protected]> >> To: "WISPA General List" <[email protected]> >> Sent: Friday, April 30, 2010 2:24 PM >> Subject: Re: [WISPA] Powercode WAS: Overage thresholds and penalties >> >> >> That one VERY SMALL and ANNOYING bit...perfect. >> >> Email address is managed inside an account so you know who's it is >> (you can look an account up by it for example). Simply fill out the >> form and his submit. You can change their password for them if they >> forget it, too. >> >> On 4/30/10, Mark Nash - Lists <[email protected]> wrote: >>> Hey, I'm not using email integration. >>> >>> How's that working for you (the "changepassword on log in to new Gmail >>> accounts" issue aside)? >>> >>> ----- Original Message ----- >>> From: "Josh Luthman" <[email protected]> >>> To: "WISPA General List" <[email protected]> >>> Sent: Friday, April 30, 2010 2:09 PM >>> Subject: Re: [WISPA] Powercode WAS: Overage thresholds and penalties >>> >>> >>> I agree it's overall positive but for the life of me I can't get them >>> to add changepassword on log in to new Gmail accounts. >>> >>> Such a tiny thing and I keep mentioning it, but it's the "I'll have to >>> ask ______" who has to ask someone else. >>> >>> On 4/30/10, Mark Nash - Lists <[email protected]> wrote: >>>> It's been love-hate. >>>> >>>> We've actually been using it since January 2008, for billing and >>>> scheduling, >>>> tracking leads, etc. We purchased the Imagestream Rebel router to work >>>> as >>>> the Bandwidth Manager Unit (BMU) later that year, but never put it into >>>> place. This was primarily because we didn't trust Powercode tech >>>> support >>>> to >>>> help us when we had a problem with it. >>>> >>>> Things were dicey & sketchy with Powercode for awhile. We think the >>>> tide >>>> has turned with the company, being bought out by Bertram Wireless. We >>>> like >>>> better what's going on with them now, and we have upgraded to their >>>> version >>>> 9 with a substantial increase in monthly cost. We did this because we >>>> wanted the bandwidth management integrated with our billing platform, so >>>> that a low-cost customer service agent could pretty much help a customer >>>> with whatever their needs were. We felt that it was time to "make or >>>> break" >>>> with Powercode, or switch to another platform (painful but maybe >>>> necessary). >>>> >>>> Powercode, the company, has been working well with us to resolve our >>>> problems. They seem to care about having our business more than they >>>> used >>>> to, as they are responding to us and addressing our concerns. In fact, >>>> the >>>> other day, I requested a new feature...seemed like a simple one but most >>>> times feature requests fall on deaf ears. Powercode has built-in >>>> troubleshooting utilities like ping-flood (web-interfaced billing server >>>> initiates the command and the BMU runs it and reports back the results >>>> to >>>> the billing server then back to your web browser). Well, I wanted those >>>> results to be logged in the customer account (PC has EXTENSIVE logging). >>>> A >>>> week later, that feature was released on an update. Now, whenever any >>>> customer service agent runs a troubleshooting utility in Powercode, it >>>> is >>>> logged on the customer account and stored forever. So, we immediately >>>> began >>>> having our installers running their tests from within Powercode before >>>> they >>>> leave the install. Now we have 3 tests logged for initial performance >>>> of >>>> the connection. Anyway... pretty good turn-around on my request. >>>> >>>> I was at a turning point a few months ago, sending out an email to >>>> everyone >>>> to begin searching for a new OSS because we weren't 100% on our >>>> features. >>>> Being 100% on features, I felt, will save us about .5 FTE. If we aren't >>>> there, and are paying the high price of v9 Powercode...not worth it. >>>> >>>> They're working with us and I hope to be 100% in a week or so. Their >>>> new >>>> pricing has good economy of scale, too...affordable from day >>>> one...expensive >>>> in numbers but advanced features will save you people time at this >>>> point. >>>> >>>> All-in-all, still I think it has been a positive adventure with >>>> Powercode. >>>> I'm glad the product has a better managed company behind it now. >>>> >>>> >>>> ----- Original Message ----- >>>> From: "Mark Dueck" <[email protected]> >>>> To: <[email protected]> >>>> Sent: Friday, April 30, 2010 12:50 PM >>>> Subject: Re: [WISPA] Overage thresholds and penalties >>>> >>>> >>>>> How is your experience with Powercode? I once considered putting in >>>>> Powercode, but it looked to be a little used product, so decided >>>>> against >>>>> it. >>>>> >>>>> On 04/30/2010 10:24 AM, Mark Nash - Lists wrote: >>>>>> We use Powercode to shape bandwidth and to track bandwidth usage, and >>>>>> when >>>>>> the customer goes over the limit, they are throttled down very hard, >>>>>> like >>>>>> 64k. Powercode has a Customer Portal feature that lets them login and >>>>>> check >>>>>> their usage any time they want. Also, they can set up daily emails >>>>>> from >>>>>> their Portal so that they can get an email each day about their >>>>>> monthly >>>>>> usage. We have about 20 customers that do this. >>>>>> >>>>>> Took us a while to get the Powercode system to work, and it's still >>>>>> not >>>>>> 100%, but I would say that putting in these usage thresholds and >>>>>> tracking >>>>>> has helped us identify who our heavy users are and to deal with them >>>>>> appropriately. Doing this has generated about $500/mo in additional >>>>>> revenue >>>>>> as customers move up to higher speed packages with higher monthly >>>>>> limits. >>>>>> >>>>> >>>>> >>>>> >>>>> -------------------------------------------------------------------------------- >>>>> WISPA Wants You! Join today! >>>>> http://signup.wispa.org/ >>>>> -------------------------------------------------------------------------------- >>>>> >>>>> WISPA Wireless List: [email protected] >>>>> >>>>> Subscribe/Unsubscribe: >>>>> http://lists.wispa.org/mailman/listinfo/wireless >>>>> >>>>> Archives: http://lists.wispa.org/pipermail/wireless/ >>>>> >>>> >>>> >>>> >>>> >>>> -------------------------------------------------------------------------------- >>>> WISPA Wants You! Join today! >>>> http://signup.wispa.org/ >>>> -------------------------------------------------------------------------------- >>>> >>>> WISPA Wireless List: [email protected] >>>> >>>> Subscribe/Unsubscribe: >>>> http://lists.wispa.org/mailman/listinfo/wireless >>>> >>>> Archives: http://lists.wispa.org/pipermail/wireless/ >>>> >>> >>> >>> -- >>> Josh Luthman >>> Office: 937-552-2340 >>> Direct: 937-552-2343 >>> 1100 Wayne St >>> Suite 1337 >>> Troy, OH 45373 >>> >>> “Success is not final, failure is not fatal: it is the courage to >>> continue that counts.” >>> --- Winston Churchill >>> >>> >>> -------------------------------------------------------------------------------- >>> WISPA Wants You! Join today! >>> http://signup.wispa.org/ >>> -------------------------------------------------------------------------------- >>> >>> WISPA Wireless List: [email protected] >>> >>> Subscribe/Unsubscribe: >>> http://lists.wispa.org/mailman/listinfo/wireless >>> >>> Archives: http://lists.wispa.org/pipermail/wireless/ >>> >>> >>> >>> >>> -------------------------------------------------------------------------------- >>> WISPA Wants You! Join today! >>> http://signup.wispa.org/ >>> -------------------------------------------------------------------------------- >>> >>> WISPA Wireless List: [email protected] >>> >>> Subscribe/Unsubscribe: >>> http://lists.wispa.org/mailman/listinfo/wireless >>> >>> Archives: http://lists.wispa.org/pipermail/wireless/ >>> >> >> >> -- >> Josh Luthman >> Office: 937-552-2340 >> Direct: 937-552-2343 >> 1100 Wayne St >> Suite 1337 >> Troy, OH 45373 >> >> “Success is not final, failure is not fatal: it is the courage to >> continue that counts.” >> --- Winston Churchill >> >> >> -------------------------------------------------------------------------------- >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> -------------------------------------------------------------------------------- >> >> WISPA Wireless List: [email protected] >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ >> >> >> >> >> -------------------------------------------------------------------------------- >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> -------------------------------------------------------------------------------- >> >> WISPA Wireless List: [email protected] >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ >> > > > -- > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > “Success is not final, failure is not fatal: it is the courage to > continue that counts.” > --- Winston Churchill > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > -- Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 “Success is not final, failure is not fatal: it is the courage to continue that counts.” --- Winston Churchill -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
