I see what you're getting at. I don't think the two tie together but I've not looked at it that way. I made sure the account existed, that's all. We don't chargew for email.
On 4/30/10, Mark Nash - Lists <[email protected]> wrote: > Does it actually count up the number of email addresses you have and put > those on a billing line item, or account for them as part of a package? > > For instance... Customer is given 5 email addresses as a monthly service > within their package called "Wireless Internet Service". Then we sell them > 10 more "Email accounts" for a total of 15... Does Powercode bill from those > email addresses? Are the actual email addresses tied to the "Package" or > "Monthly Service"? Or are they just managed? > > Do my questions make sense to you? > > ----- Original Message ----- > From: "Josh Luthman" <[email protected]> > To: "WISPA General List" <[email protected]> > Sent: Friday, April 30, 2010 2:24 PM > Subject: Re: [WISPA] Powercode WAS: Overage thresholds and penalties > > > That one VERY SMALL and ANNOYING bit...perfect. > > Email address is managed inside an account so you know who's it is > (you can look an account up by it for example). Simply fill out the > form and his submit. You can change their password for them if they > forget it, too. > > On 4/30/10, Mark Nash - Lists <[email protected]> wrote: >> Hey, I'm not using email integration. >> >> How's that working for you (the "changepassword on log in to new Gmail >> accounts" issue aside)? >> >> ----- Original Message ----- >> From: "Josh Luthman" <[email protected]> >> To: "WISPA General List" <[email protected]> >> Sent: Friday, April 30, 2010 2:09 PM >> Subject: Re: [WISPA] Powercode WAS: Overage thresholds and penalties >> >> >> I agree it's overall positive but for the life of me I can't get them >> to add changepassword on log in to new Gmail accounts. >> >> Such a tiny thing and I keep mentioning it, but it's the "I'll have to >> ask ______" who has to ask someone else. >> >> On 4/30/10, Mark Nash - Lists <[email protected]> wrote: >>> It's been love-hate. >>> >>> We've actually been using it since January 2008, for billing and >>> scheduling, >>> tracking leads, etc. We purchased the Imagestream Rebel router to work >>> as >>> the Bandwidth Manager Unit (BMU) later that year, but never put it into >>> place. This was primarily because we didn't trust Powercode tech support >>> to >>> help us when we had a problem with it. >>> >>> Things were dicey & sketchy with Powercode for awhile. We think the tide >>> has turned with the company, being bought out by Bertram Wireless. We >>> like >>> better what's going on with them now, and we have upgraded to their >>> version >>> 9 with a substantial increase in monthly cost. We did this because we >>> wanted the bandwidth management integrated with our billing platform, so >>> that a low-cost customer service agent could pretty much help a customer >>> with whatever their needs were. We felt that it was time to "make or >>> break" >>> with Powercode, or switch to another platform (painful but maybe >>> necessary). >>> >>> Powercode, the company, has been working well with us to resolve our >>> problems. They seem to care about having our business more than they >>> used >>> to, as they are responding to us and addressing our concerns. In fact, >>> the >>> other day, I requested a new feature...seemed like a simple one but most >>> times feature requests fall on deaf ears. Powercode has built-in >>> troubleshooting utilities like ping-flood (web-interfaced billing server >>> initiates the command and the BMU runs it and reports back the results to >>> the billing server then back to your web browser). Well, I wanted those >>> results to be logged in the customer account (PC has EXTENSIVE logging). >>> A >>> week later, that feature was released on an update. Now, whenever any >>> customer service agent runs a troubleshooting utility in Powercode, it is >>> logged on the customer account and stored forever. So, we immediately >>> began >>> having our installers running their tests from within Powercode before >>> they >>> leave the install. Now we have 3 tests logged for initial performance of >>> the connection. Anyway... pretty good turn-around on my request. >>> >>> I was at a turning point a few months ago, sending out an email to >>> everyone >>> to begin searching for a new OSS because we weren't 100% on our features. >>> Being 100% on features, I felt, will save us about .5 FTE. If we aren't >>> there, and are paying the high price of v9 Powercode...not worth it. >>> >>> They're working with us and I hope to be 100% in a week or so. Their new >>> pricing has good economy of scale, too...affordable from day >>> one...expensive >>> in numbers but advanced features will save you people time at this point. >>> >>> All-in-all, still I think it has been a positive adventure with >>> Powercode. >>> I'm glad the product has a better managed company behind it now. >>> >>> >>> ----- Original Message ----- >>> From: "Mark Dueck" <[email protected]> >>> To: <[email protected]> >>> Sent: Friday, April 30, 2010 12:50 PM >>> Subject: Re: [WISPA] Overage thresholds and penalties >>> >>> >>>> How is your experience with Powercode? I once considered putting in >>>> Powercode, but it looked to be a little used product, so decided against >>>> it. >>>> >>>> On 04/30/2010 10:24 AM, Mark Nash - Lists wrote: >>>>> We use Powercode to shape bandwidth and to track bandwidth usage, and >>>>> when >>>>> the customer goes over the limit, they are throttled down very hard, >>>>> like >>>>> 64k. Powercode has a Customer Portal feature that lets them login and >>>>> check >>>>> their usage any time they want. Also, they can set up daily emails >>>>> from >>>>> their Portal so that they can get an email each day about their monthly >>>>> usage. We have about 20 customers that do this. >>>>> >>>>> Took us a while to get the Powercode system to work, and it's still not >>>>> 100%, but I would say that putting in these usage thresholds and >>>>> tracking >>>>> has helped us identify who our heavy users are and to deal with them >>>>> appropriately. Doing this has generated about $500/mo in additional >>>>> revenue >>>>> as customers move up to higher speed packages with higher monthly >>>>> limits. >>>>> >>>> >>>> >>>> >>>> -------------------------------------------------------------------------------- >>>> WISPA Wants You! Join today! >>>> http://signup.wispa.org/ >>>> -------------------------------------------------------------------------------- >>>> >>>> WISPA Wireless List: [email protected] >>>> >>>> Subscribe/Unsubscribe: >>>> http://lists.wispa.org/mailman/listinfo/wireless >>>> >>>> Archives: http://lists.wispa.org/pipermail/wireless/ >>>> >>> >>> >>> >>> >>> -------------------------------------------------------------------------------- >>> WISPA Wants You! Join today! >>> http://signup.wispa.org/ >>> -------------------------------------------------------------------------------- >>> >>> WISPA Wireless List: [email protected] >>> >>> Subscribe/Unsubscribe: >>> http://lists.wispa.org/mailman/listinfo/wireless >>> >>> Archives: http://lists.wispa.org/pipermail/wireless/ >>> >> >> >> -- >> Josh Luthman >> Office: 937-552-2340 >> Direct: 937-552-2343 >> 1100 Wayne St >> Suite 1337 >> Troy, OH 45373 >> >> “Success is not final, failure is not fatal: it is the courage to >> continue that counts.” >> --- Winston Churchill >> >> >> -------------------------------------------------------------------------------- >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> -------------------------------------------------------------------------------- >> >> WISPA Wireless List: [email protected] >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ >> >> >> >> >> -------------------------------------------------------------------------------- >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> -------------------------------------------------------------------------------- >> >> WISPA Wireless List: [email protected] >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ >> > > > -- > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > “Success is not final, failure is not fatal: it is the courage to > continue that counts.” > --- Winston Churchill > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > -- Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 “Success is not final, failure is not fatal: it is the courage to continue that counts.” --- Winston Churchill -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
