We are interested in the call rating/billing/CABS abilities as well, the website is sparse on any details.
Regards Michael Baird > Hi Paul, > > Freeside is supposedly set up very well to do VOIP rating and billing. > There are several very large VOIP operations that use it for their > billing right now, and although I have not set it up, all of the > facilities are there to tie it in. > > As far as documentation, yeah, it is very sparse. I don't think that > it is necessarily to "get" people to pay for support, I think it is more > like they don't have people on staff to write documentation. They > basically do support and write code. The wiki has gotten better, but > it is still a far cry from being comprehensive. If you have access to > some linux/perl/sql people, you can probably get it installed. > > I actually got Freeside installed and running on a machine back in > 2002. I think it took me a full week of messing around to get it > installed. When I finally did get it running, I messed around with it > for a month, and then took the hard drive out of the machine and put it > on a shelf. I think it is still around here somewhere. It is a > trophy - like the first time I solved a Rubiks Cube and I put it on the > shelf for a month afterward. While I am sure that my sysadmin and I > could get it installed and running, we leave that to the Freeside > support crew because they can do it easier and know how to fix most of > the issues that come up. > > Freeside is kind of like the billing version of Mikrotik. It is > complicated and has a relatively steep learning curve, but there is good > available commercial support for it, and because it is open source it > can be modified to do just about anything. > > Matt Larsen > vistabeam.com > > > On 5/12/2010 4:17 AM, Paul Hendry wrote: > >> Hey Matt, >> >> I'm just about to start looking at Freeside for automating VoIP rating >> and billing. Have you had any joy with that? Only problem with Freeside I've >> seen so far is the lack of documentation which I'm guessing is on purpose to >> get you to pay for support. >> >> Many thanks, >> >> Paul. >> >> -----Original Message----- >> From: Matt Larsen - Lists [mailto:li...@manageisp.com] >> Sent: 11 May 2010 21:07 >> To: WISPA General List >> Subject: Re: [WISPA] Call Tracking / Customer management software >> >> We use Freeside with integrated RT Ticket System. The next upgrade of >> Freeside (we are planning on implementing it next month) is also >> supposed to include a calendar that is tied to RT. >> >> This has worked very well for us, although Freeside has a few wonks that >> have to be dealt with on occasion. >> >> All of this software is open source, so you don't pay for the licensing, >> but you will probably have to pay someone for support unless you have >> access to some Linux/SQL/perl gurus. If you do have access to some >> coding talent, it is easy to add more functionality and features to >> Freeside. We have added business reporting dashboards, bandwidth >> control exports, integration with Xymon for customer monitoring and >> integration with Asterisk to do robo-calls to customers who are late >> paying their bills or have gone off line and may need technical >> support. That kind of stuff isn't happening with Powercode. >> >> Matt Larsen >> vistabeam.com >> >> >> On 5/11/2010 1:59 PM, D. Ryan Spott wrote: >> >> >>> Yeah, I was gonna say. I looked at, and even entered my subs into powercode >>> at one point last summer... happily thinking "this system is gonna rock!" >>> and then I found out that I only get 1/2 of the features that were >>> advertised. :( >>> >>> I ended up not going with them. >>> >>> ryan >>> >>> On Tue, May 11, 2010 at 12:55 PM, Mark Nash - Lists<markl...@uwol.net>wrote: >>> >>> >>> >>> >>>> I personally think it's more like $1.35/sub or $1.65/sub for everything. >>>> Our normal bill is about $1200/mo I think for 850 subs. >>>> >>>> ----- Original Message ----- >>>> From: "D. Ryan Spott"<rsp...@irongoat.net> >>>> To: "WISPA General List"<wireless@wispa.org> >>>> Sent: Tuesday, May 11, 2010 12:52 PM >>>> Subject: Re: [WISPA] Call Tracking / Customer management software >>>> >>>> >>>> $1 For everything or just half the features? >>>> >>>> ryan >>>> >>>> On Tue, May 11, 2010 at 12:28 PM, Josh Luthman >>>> <j...@imaginenetworksllc.com>wrote: >>>> >>>> >>>> >>>> >>>>> Something like $1/active account. >>>>> >>>>> Josh Luthman >>>>> Office: 937-552-2340 >>>>> Direct: 937-552-2343 >>>>> 1100 Wayne St >>>>> Suite 1337 >>>>> Troy, OH 45373 >>>>> >>>>> Success is not final, failure is not fatal: it is the courage to >>>>> continue that counts. >>>>> --- Winston Churchill >>>>> >>>>> >>>>> >>>>> On Tue, May 11, 2010 at 3:23 PM, Sara Gray<li...@jcwifi.com> wrote: >>>>> >>>>> >>>>> >>>>>> How much does powercode cost? >>>>>> >>>>>> >>>>>> -----Original Message----- >>>>>> From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] >>>>>> >>>>>> >>>>>> >>>> On >>>> >>>> >>>> >>>>>> Behalf Of Mark Nash - Lists >>>>>> Sent: Tuesday, May 11, 2010 1:39 PM >>>>>> To: WISPA General List >>>>>> Subject: Re: [WISPA] Call Tracking / Customer management software >>>>>> >>>>>> I use Powercode. >>>>>> >>>>>> ----- Original Message ----- >>>>>> From: "Sara Gray"<li...@jcwifi.com> >>>>>> To: "'WISPA General List'"<wireless@wispa.org> >>>>>> Sent: Tuesday, May 11, 2010 11:35 AM >>>>>> Subject: [WISPA] Call Tracking / Customer management software >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>>> I'm looking for software to tract customer calls, trouble tickets, >>>>>>> appointments, and customer information. Can anyone suggest a good >>>>>>> software >>>>>>> that can do this. Id like to have web access. I've looked at a few >>>>>>> but >>>>>>> have never heard of most of them so I'm looking for suggestions of >>>>>>> >>>>>>> >>>>>>> >>>> what >>>> >>>> >>>> >>>>>>> others have used and like. Thanks for any input. >>>>>>> >>>>>>> Sara >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>> >>>>>> >>>>> >>>>> >>>> ---------------------------------------------------------------------------- >>>> >>>> >>>> >>>>>> ---- >>>>>> >>>>>> >>>>>> >>>>>>> WISPA Wants You! Join today! >>>>>>> http://signup.wispa.org/ >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>> >>>>>> >>>>> >>>>> >>>> ---------------------------------------------------------------------------- >>>> >>>> >>>> >>>>>> ---- >>>>>> >>>>>> >>>>>> >>>>>>> WISPA Wireless List: wireless@wispa.org >>>>>>> >>>>>>> Subscribe/Unsubscribe: >>>>>>> http://lists.wispa.org/mailman/listinfo/wireless >>>>>>> >>>>>>> Archives: http://lists.wispa.org/pipermail/wireless/ >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>> >>>>> >>>> ---------------------------------------------------------------------------- >>>> >>>> >>>> >>>>>> ---- >>>>>> WISPA Wants You! 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