I would agree that there should be a cost effective system that can manage your customers, track tickets, and even help provision and redirect customers for payment. Without payments, well, we won't go there.
The hard part is finding a software that does what you need it to do all of the time, an that is VERY difficult I have found. My business touches well over 1000 WISPs and operators around the world, but yet, I have not found a "good" software to be able to recommend, resell that simply works. I have seen some, but we need systems that can scale from 100 user networks, that are cost effective to run even at that low number to 10,000. So, thats what I have seen be the problem. If you have a suggestion let me know! ----------------------------------------------------------- Dennis Burgess, CCNA, A+, Mikrotik Certified Trainer Link Technologies, Inc -- Mikrotik & WISP Support Services Office: 314-735-0270 Website: http://www.linktechs.net LIVE On-Line Mikrotik Training - Author of "Learn RouterOS" -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Gino Villarini Sent: Sunday, August 22, 2010 1:27 PM To: WISPA General List Subject: Re: [WISPA] Backend systems yikeS! How many customers? Gino A. Villarini [email protected] Aeronet Wireless Broadband Corp. 787.273.4143 -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Mike Sent: Sunday, August 22, 2010 2:02 PM To: 'WISPA General List' Subject: Re: [WISPA] Backend systems Matt that seems a little harsh. I guess I would fall into the same category. I use Excel to track my billing. I send an email out on the 15th of every month to every customer. Most of my customers are billed the same amount. It takes me less than an hour each month to do my initial billing, and probably a couple hours more to chase deadbeats. I do no paper billing, it is all via email. I've been doing it for a few years now and don't feel like I'm destined for failure. Mike Gilchrist Disruptive Technologist Advanced Wireless Express P.O. Box 255 Toledo, IA 52342 239.770.6203 [email protected] -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Matt Larsen - Lists Sent: Sunday, August 22, 2010 12:12 PM To: [email protected] Subject: Re: [WISPA] Backend systems Just a quick point here, because this is a key element for WISP operators.... Mike, if you are too poor to pay the $2000 or devote the time to setup a billing system then you should seriously question whether you should be in this business at all. Once the initial network deployment is completed, backend and billing is the most important element of a WISP business. Ignore it at your own peril. Spending too much on equipment and not enough on handling the a/r is the leading cause of bankruptcy and irrelevance among WISP operators. Matt Larsen vistabeam.com On 8/22/2010 7:52 AM, Mike Hammett wrote: > I've been setting up FreeSide... forever. 1) I'm too poor to hire > it out properly. 2) I haven't had the time to dedicate to it to > finishing it up. > > I remember seeing someone on here made a new backend system. I'm > thinking it was WISPMon, but I'm not sure if there's another out there > that a WISP made. > > It looks as though WISPMon certain does things that FreeSide doesn't and > looks a hell of a lot better. However, does it do everything that > FreeSide does? > > ------------------------------------------------------------------------ ---- ---- WISPA Wants You! Join today! http://signup.wispa.org/ ------------------------------------------------------------------------ ---- ---- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ ------------------------------------------------------------------------ -------- WISPA Wants You! Join today! http://signup.wispa.org/ ------------------------------------------------------------------------ -------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ ------------------------------------------------------------------------ -------- WISPA Wants You! Join today! http://signup.wispa.org/ ------------------------------------------------------------------------ -------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
