Robert, Then you dont offer term discounts? On Fri, Nov 12, 2010 at 12:37 AM, Robert West <robert.w...@just-micro.com>wrote:
> Been there. Found that customers were increasingly “aggravated” with > contracts. Turned it all upside down and now I only have them sign a combo > TOS and the equipment is ours and we can come and go to service it at will. > I give a spiel of how “contracts are BS because if someone wants you to sign > a contract, they must know something that you don’t………. We’re family and > you are now part of it. If you don’t like the service, call me…… yada, > yada, yada. We all bond and it’s all good…………. > > > > Works for us and we become the rebels against the contract pushers. (It’s > all marketing) > > > > > > *From:* wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] *On > Behalf Of *Jeremy Rodgers > *Sent:* Thursday, November 11, 2010 12:39 PM > *To:* wireless@wispa.org > *Subject:* [WISPA] Service contracts > > > > For years now we have required new residential customers to sign a 2 year > term agreement. For competitive reasons we are evaluating this. One > barrier for us has been the length of time it takes from contract creation > to customer returning it. With our current situation "striking while the > iron is hot" is not possible as it could take a couple of weeks for the > agreement to be returned. It is also intimidating at 6 pages long. > > So...a couple questions > > -How long is your customer contract (# of pages and term) > -What does your process look like > -Do your installers get the paperwork signed > -What advantages are there to a term agreement > > Our thought is to possibly reduce it down to one page and reference the > Terms of Service on our website. When the new customer calls we can > schedule them right on the spot and send the paperwork with the installer. > Anything you see as a disadvantage with this? > > Any input is appreciated! > > -- > *Jeremy J. Rodgers* > Sales Manager > OnlyInternet Broadband and Wireless > O: 260.827.2234 > O: 800.363.0989 > F: 260.824.9624 > > "…But as for me and my household, we will serve the LORD." Joshua 24:15 > > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > > -------------------------------------------------------------------------------- > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > -- -RickG
-------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
