Been there. Found that customers were increasingly "aggravated" with contracts. Turned it all upside down and now I only have them sign a combo TOS and the equipment is ours and we can come and go to service it at will. I give a spiel of how "contracts are BS because if someone wants you to sign a contract, they must know something that you don't.... We're family and you are now part of it. If you don't like the service, call me.. yada, yada, yada. We all bond and it's all good.....
Works for us and we become the rebels against the contract pushers. (It's all marketing) From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Jeremy Rodgers Sent: Thursday, November 11, 2010 12:39 PM To: wireless@wispa.org Subject: [WISPA] Service contracts For years now we have required new residential customers to sign a 2 year term agreement. For competitive reasons we are evaluating this. One barrier for us has been the length of time it takes from contract creation to customer returning it. With our current situation "striking while the iron is hot" is not possible as it could take a couple of weeks for the agreement to be returned. It is also intimidating at 6 pages long. So...a couple questions -How long is your customer contract (# of pages and term) -What does your process look like -Do your installers get the paperwork signed -What advantages are there to a term agreement Our thought is to possibly reduce it down to one page and reference the Terms of Service on our website. When the new customer calls we can schedule them right on the spot and send the paperwork with the installer. Anything you see as a disadvantage with this? Any input is appreciated! -- Jeremy J. Rodgers Sales Manager OnlyInternet Broadband and Wireless O: 260.827.2234 O: 800.363.0989 F: 260.824.9624 ".But as for me and my household, we will serve the LORD." Joshua 24:15
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