Contracts are never for the client. They are always to protect you - the seller.
Without a contract - if a business comes and states that you are responsible for a loss of business - you might think twice. Verbal contracts are only as good as the paper they are written on. Just ask Judge Joe Brown ;-) Funny part is - Most business clients want a contract. Even for our hosting customers its the same. Go figure On Nov 12, 2010, at 12:37 AM, Robert West wrote: > Been there. Found that customers were increasingly “aggravated” with > contracts. Turned it all upside down and now I only have them sign a combo > TOS and the equipment is ours and we can come and go to service it at will. > I give a spiel of how “contracts are BS because if someone wants you to sign > a contract, they must know something that you don’t………. We’re family and you > are now part of it. If you don’t like the service, call me…… yada, yada, > yada. We all bond and it’s all good…………. > > Works for us and we become the rebels against the contract pushers. (It’s > all marketing) > > > From: [email protected] [mailto:[email protected]] On > Behalf Of Jeremy Rodgers > Sent: Thursday, November 11, 2010 12:39 PM > To: [email protected] > Subject: [WISPA] Service contracts > > For years now we have required new residential customers to sign a 2 year > term agreement. For competitive reasons we are evaluating this. One barrier > for us has been the length of time it takes from contract creation to > customer returning it. With our current situation "striking while the iron > is hot" is not possible as it could take a couple of weeks for the agreement > to be returned. It is also intimidating at 6 pages long. > > So...a couple questions > > -How long is your customer contract (# of pages and term) > -What does your process look like > -Do your installers get the paperwork signed > -What advantages are there to a term agreement > > Our thought is to possibly reduce it down to one page and reference the Terms > of Service on our website. When the new customer calls we can schedule them > right on the spot and send the paperwork with the installer. Anything you > see as a disadvantage with this? > > Any input is appreciated! > -- > Jeremy J. Rodgers > Sales Manager > OnlyInternet Broadband and Wireless > O: 260.827.2234 > O: 800.363.0989 > F: 260.824.9624 > > "…But as for me and my household, we will serve the LORD." Joshua 24:15 > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ _____________________________________________________________________________________ Glenn Kelley | Principal | HostMedic |www.HostMedic.com Email: [email protected] Pplease don't print this e-mail unless you really need to.
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