Customer LOVE options to fit their particular needs and budget. Therefore, we offer multiple options including no agreement (month-to-month) or term agreements up to two years with discounts depending on the length or terms. This is viewed as a positive because of the flexibility.
On Thu, Nov 11, 2010 at 3:56 PM, Jason Hensley <[email protected]> wrote: > Well, personally we just did away with contracts. They became cumbersome > and almost impossible to enforce and the customers were just skipping town > without paying anyway. We tout this as a positive to our customers - that > even though they have to pay a setup / install fee, we don't lock them into > a long-term agreement. Works GREAT for our college customers. > > Our agreement is one piece of paper, info on both sides. It lays out just > the basics of what we're providing, as well as the penalties if they don't > return their equipment when they're done with the service, and then > references our TOS for more info. Our installer fills it out with their > info onsite, shows them the speedtest results, includes that on the sheet, > gets customers signature and check (or cash) and they are done. > > > > > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On > Behalf Of Don Grossman > Sent: Thursday, November 11, 2010 2:45 PM > To: WISPA General List > Subject: Re: [WISPA] Service contracts > > How do you work that with outside collection agencies when they skip? Our > collection agency wants something stating the customer in fact agreed to > the > terms. > > Don > > On Nov 11, 2010, at 12:06 PM, Cameron Crum wrote: > > > Yes...everything electronically. > > > > Cameron > > > > On Thu, Nov 11, 2010 at 1:02 PM, jp <[email protected]> wrote: > > All the other service providers such as DSL and cable are looking to > > lock people into 2 year contracts as well. add to that cellular, but I > > don't really consider that a competitor, customers understand the > > similarities that there is a common need to get into a term agreement to > > have service. The advantage is that customers aren't hopping around > > playing musical chairs with service providers for a buck savings when > > the service providers spend a lot of money on their install. The > > customers can safely ignore all the misleading flyers they get from the > > cable company or phone company talking about introductory prices or > > prices without the fees added, at least till their contract period is > > winding down. > > > > We keep our contract 1 page. I'm sure a lawyer would laugh at it, but > > the idea is that neither party wants it to end up in lawyer's hands. > > Referencing the TOS on your website would be a good thing in saving > > paper. > > > > We do 2 year contracts for one price and 1 year for a slightly higher > > setup price. We track who we give them to, who gave it to them and when. > > We need that to be able to follow up as sometimes customers don't follow > > through or expect the service but lose the paperwork. We can email the > > customer a pdf, the installers have them printed out in the van for > > customers. We track when we receive them back too; if we receive a > > contract back and there is a big delay in the install, that is a problem > > we have to investigate and address. If the customer needs a contract for > > reference we give them an extra blank one, or offer to mail them a > > photocopy of the one they signed. > > > > > > > > > ---------------------------------------------------------------------------- > ---- > WISPA Wants You! Join today! > http://signup.wispa.org/ > > ---------------------------------------------------------------------------- > ---- > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > > -------------------------------------------------------------------------------- > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > -- -RickG
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