This is an interesting discussion... we have had some internal discussions about this exact topic, I would be very curious as to the answers if others are willing to share.

From our side, technically we know that someone who is using a 'nailed' up connection taxes our system a lot more than others who have bandwidth usage on demand.

We do have two category of service, one is business class, and other is enterprise class. Business class is priced more like DSL /Cable Service (Asymmetric) and is priced in similar range $50 & $100/month.

Enterprise Class service is symmetric and priced in-line with T1's and MetroEthernet Services ( twice the bandwidth of a t1 for a bit less that the least expensive t1, and 10megx10meg Enterprise service is priced approximately 1/2 of what a typical wire line 10meg service would cost.

From the Customer's perspective, there is a perceived difference between the two grades of service, other than the symmetric / asymmetric and bandwidth aspect of the service.

From a technical perspective, I can define the attributes that differentiate the two services, but conveying that to the customer in a manner other than 'perceived value' has been a serious challenge.

Ironically, we have been forced to throttle our basic plans to tight compliance of how we defined them, otherwise the users were not seeing any real reason to 'upgrade' to a faster / higher bandwidth package.

It is rather interesting, most folks we have who have purchased the Enterprise Plans, have comparatively less usage than those who choose to go with the cheaper value plans. We see them trying to do all kinds of stuff which is much better suited for the Enterprise Class Service... but they simple do not wish to pay for it.


Faisal Imtiaz
Snappy Internet&  Telecom



On 12/28/2010 10:46 PM, RickG wrote:
I want to know what "x" is ;)

On Tue, Dec 28, 2010 at 10:19 PM, Blair Davis <[email protected] <mailto:[email protected]>> wrote:

    Dedicated bandwidth is Committed Information Rate or CIR

    They are hard limited to x.  They get x no matter what.  x of your
    backhaul is dedicated for their use.

    On 12/28/2010 10:05 PM, RickG wrote:
    Sorry, I'm not being clear. What defines the difference between
    your dedicated and non-dedicated? In other words, why would a
    customer pay more for it?

    On Tue, Dec 28, 2010 at 10:03 PM, Jeremie Chism
    <[email protected] <mailto:[email protected]>> wrote:

        My dedicated plan is a capped bandwidth. No limit on usage
        per month.

        Sent from my iPhone4

        On Dec 28, 2010, at 8:58 PM, RickG <[email protected]
        <mailto:[email protected]>> wrote:

        I appreciate all the feedback but my questions was not about
        cost, it was about definition. What defines dedicated? Is it
        a minimum amount of bandwidth per hour, day, week, month or ?

        On Tue, Dec 28, 2010 at 8:48 PM, Blair Davis
        <[email protected] <mailto:[email protected]>> wrote:

            commercial connection.  sell as x amount of bits/sec and
            bill accordingly.


            On 12/28/2010 2:53 PM, RickG wrote:
            I have a customer that I suspect will use the
            connection 24x7. How does everyone define a "dedicated"
            connection?
-- -RickG




            
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