I wanted to thank everyone for their input.  I am trying to summarize
what I have found.

I found a great informational site maintained by Stanford University.
http://www.chillingeffects.org/piracy/notice.cgi?NoticeID=973.  It has
many links and FAQ for a basis to make decisions.  It basically looks
that if the ISP has a policy regarding copyright infringement, and a way
to track each user, then the ISP is not playing COP, but responding to
claims/accusations and should be protected under section 512 safe harbor
laws in the DMCA.

There are many requirements for the letter the copyright holder must
follow, up to and including they have to "swear under penalty of
perjury" that what they are sending is correct.  If it isn't constructed
properly, it is nothing.

We are drafting a policy regarding receiving the letters, and how many
times we will allow it to occur before we must protect our rights under
section 512 for the safe harbor clause of the DMCA.

Unless there is a legal document requiring us to present customer
information, we will protect our customer's rights and privacy.

Finally, we are seeking some legal advice to help draft those response
letters and review our policies before implementing them.

Thanks again.

Eric


-----Original Message-----
From: [email protected] [mailto:[email protected]] On
Behalf Of Justin Wilson
Sent: Tuesday, September 27, 2011 10:46 AM
To: WISPA General List
Subject: Re: [WISPA] DMCA Takedown

Start reading here for ISPS:

http://en.wikipedia.org/wiki/Online_Copyright_Infringement_Liability_Lim
ita
tion_Act#Other_Defenses_for_OSPs

The legal advice I have been given has always been e-mail is not a legal
document.  Responding to e-mails is more of a courtesy/CYA than
anything.
Make sure you have a designated agent.  All official communication is
supposed to go through this agent.

        Justin
--
Justin Wilson <[email protected]>
Aol & Yahoo IM: j2sw
http://www.mtin.net/blog - xISP News
http://www.twitter.com/j2sw - Follow me on Twitter




-----Original Message-----
From: "Forrest W Christian (PF Lists)" <[email protected]>
Reply-To: WISPA General List <[email protected]>
Date: Mon, 26 Sep 2011 21:55:20 -0600
To: WISPA General List <[email protected]>
Subject: Re: [WISPA] DMCA Takedown

>For those of you who are just ignoring these:  I'd recommend you read
up
>on the DMCA safe harbor rules....  See
>http://en.wikipedia.org/wiki/Online_Copyright_Infringement_Liability_Li
mit
>ation_Act
>
>In short, if you follow the steps under the law, you have an
affirmative
>defense against the copyright holders suing you for contributory
>infringement.
>
>-forrest
>
>
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