Our new policy is to ignore it, and not respond. 99% of them are automated, so they dont even know if you didn't respond, and responding just creates evidence that maybe you are aware of a violation, and thus more on their radar to harass.
If we respond, we have a template response, that is basically "Due to our privacy policy, we will only disclose information or take action in cases where an offical subpoena has been provided through a court order or valid law inforcement agency." If there is reason to suggest that we should disclose some information, such as that our upstream carrier is requiring us to make a response, we say something similar to... "This IP is behind NAT, and We do not currently have a mechanism in place to determine the identity of the user of the IP." With that said, we do investigate internally almost all requests. These requests are good to help give clue that a customer might have a Virus of some sort. Many movie downloads are not intentional. We will almost always notify a downstreme user of the report. We will almost always briefly look at traffic to determine if further action should be taken to investigate, to protect network performance. Tom DeReggi RapidDSL & Wireless, Inc IntAirNet- Fixed Wireless Broadband ----- Original Message ----- From: Andy Trimmell To: WISPA General List Sent: Monday, September 26, 2011 1:16 PM Subject: [WISPA] DMCA Takedown How do you all respond to these takedowns? Do we need to respond back to our provider with anything? We've just been passing the information onto the customer in jeopardy. Are we doing all of our part? Most of the time its kids downloading games. So we send the parents an email and phone call talking about the takedown request. Is that enough or should we be responding to the provider that we contacted the pesky kids that foiled everything? Thanks Andy Trimmell Network Administrator [email protected] 317.831.3000 ext 211 ------------------------------------------------------------------------------ -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
-------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
