+1 This is what we do as well. John
On 09/26/2011 03:30 PM, Chuck Hogg wrote: > We put them in a ticket on the customer account. We suspend the > customer requesting they call us. We inform the customer of the issue > and that we have a 3 strike policy regarding this. Typically > Torrenting customers are problem customers and high usage anyways. > The parents rarely understand, and typically they scare the kids into > removing the programs. > > Regards, > Chuck > > > > On Mon, Sep 26, 2011 at 3:04 PM, Andy Trimmell > <[email protected]> wrote: >> Ok. We just contacted a customer for the first time. We’ll take your advice >> I think and respond to them and save the customer the grief. >> >> >> >> From: [email protected] [mailto:[email protected]] On >> Behalf Of Justin Wilson >> Sent: Monday, September 26, 2011 2:49 PM >> >> To: WISPA General List >> Subject: Re: [WISPA] DMCA Takedown >> >> >> >> If I get repeated requests for the same customer my response to >> a customer is to tell them they may have a virus, spyware, or a teenager. I >> spin it where the very act of doing this is slowing down the customer's >> connection. If they are a customer who seems reasonable it might be prudent >> to mention such activities could expose them to lawsuits by movie companies. >> I don't mention illegal as to not freak out most customers. On the >> flipside you have the customers who share files just to be defiant to the >> RIAA. I don't have time to debate them. >> >> >> >> I typically do not pass on the request directly to the customer. >> Too many shady firms out there. If the customer contacts them they can be >> bullied into paying money. I just file these requests away and do respond >> to CYA. >> >> >> >> Justin >> >> >> >> -- >> >> Justin Wilson<[email protected]> >> Aol& Yahoo IM: j2sw >> http://www.mtin.net/blog – xISP News >> http://www.twitter.com/j2sw – Follow me on Twitter >> >> >> >> From: Andy Trimmell<[email protected]> >> Reply-To: WISPA General List<[email protected]> >> Date: Mon, 26 Sep 2011 14:42:05 -0400 >> To: WISPA General List<[email protected]> >> Subject: Re: [WISPA] DMCA Takedown >> >> >> >> Ya we don’t give any customer information to anyone. We just pass along the >> takedown notice to the customer and tell them to stop. We were just >> wondering if anyone had any kind of official template or if they even passed >> along any notice to the customer at all stating they have been downloading >> copyrighted material. >> >> >> >> Does your customers even know they have been doing anything wrong before a >> subpoena is made? We’ve never received any of these until we switched >> providers. >> >> >> >> From: [email protected] [mailto:[email protected]] On >> Behalf Of Justin Wilson >> Sent: Monday, September 26, 2011 2:17 PM >> To: WISPA General List >> Subject: Re: [WISPA] DMCA Takedown >> >> >> >> My .02 >> >> >> >> It's not illegal until a court, or law enforcement agency >> presents paperwork it is. It is not up to the ISP to be the Police. To me >> that’s a loosing scenario to determine what is lawful and what is not. Let >> the experts determine that. >> >> >> >> My response to these is something along these lines: >> >> >> >> "Thank you for contacting us. We would be glad to cooperate with >> any official legal request. Please have your attorneys forward all >> appropriate paperwork to<Insert Law Firm contact info here>. >> >> >> >> If you want to take the extra step throw in there you charge an >> administrative fee for providing any information on this customer. After >> legal paperwork has been cleared by your attorney of course. After all, you >> are helping these people (most of these are from law firms seeking a bounty) >> make money themselves. >> >> >> >> The only way I would turn over any sort of customer info is due >> to a subpoena or other such legal document. Lessens your exposure for >> lawsuits from the customers based upon privacy concerns. >> >> >> >> Justin >> >> >> >> -- >> >> Justin Wilson<[email protected]> >> Aol& Yahoo IM: j2sw >> http://www.mtin.net/blog – xISP News >> http://www.twitter.com/j2sw – Follow me on Twitter >> >> >> >> From: Andy Trimmell<[email protected]> >> Reply-To: WISPA General List<[email protected]> >> Date: Mon, 26 Sep 2011 13:16:47 -0400 >> To: WISPA General List<[email protected]> >> Subject: [WISPA] DMCA Takedown >> >> >> >> How do you all respond to these takedowns? Do we need to respond back to our >> provider with anything? We’ve just been passing the information onto the >> customer in jeopardy. Are we doing all of our part? Most of the time its >> kids downloading games. So we send the parents an email and phone call >> talking about the takedown request. Is that enough or should we be >> responding to the provider that we contacted the pesky kids that foiled >> everything? >> >> >> >> Thanks >> >> >> >> Andy Trimmell >> >> Network Administrator >> >> [email protected] >> >> 317.831.3000 ext 211 >> >> >> >> -------------------------------------------------------------------------------- >> WISPA Wants You! Join today! http://signup.wispa.org/ >> -------------------------------------------------------------------------------- >> WISPA Wireless List: [email protected] Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless Archives: >> http://lists.wispa.org/pipermail/wireless/ >> >> -------------------------------------------------------------------------------- >> WISPA Wants You! Join today! http://signup.wispa.org/ >> -------------------------------------------------------------------------------- >> WISPA Wireless List: [email protected] Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless Archives: >> http://lists.wispa.org/pipermail/wireless/ >> >> >> -------------------------------------------------------------------------------- >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> -------------------------------------------------------------------------------- >> >> WISPA Wireless List: [email protected] >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ >> > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > -- John Vogel - President KwiKom Communications (620) 365-7782 -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
