Our network is NATed and hard to pin down the customer but about a year ago I had one customer who was behind the address the was being complained about that was uploading 20GB a month and it was all torrent. That's a bunch at 256K up. So I called and talked to dad. Explained our AUP on illegal material. The next day the dad brought the Kid to my office and had him sweep my service area floors while I factory restored of his computer to delete all the illegal content. I told the dad that this is not necessary and he informed me that it most definitely was. Since that time they have been great customers and bought several computers and I really appreciate the father making the kid follow the law.
Steve Barnes General Manager PCS-WIN / RC-WiFi<http://www.rcwifi.com/> From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Andy Trimmell Sent: Monday, September 26, 2011 3:05 PM To: WISPA General List Subject: Re: [WISPA] DMCA Takedown Ok. We just contacted a customer for the first time. We'll take your advice I think and respond to them and save the customer the grief. From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Justin Wilson Sent: Monday, September 26, 2011 2:49 PM To: WISPA General List Subject: Re: [WISPA] DMCA Takedown If I get repeated requests for the same customer my response to a customer is to tell them they may have a virus, spyware, or a teenager. I spin it where the very act of doing this is slowing down the customer's connection. If they are a customer who seems reasonable it might be prudent to mention such activities could expose them to lawsuits by movie companies. I don't mention illegal as to not freak out most customers. On the flipside you have the customers who share files just to be defiant to the RIAA. I don't have time to debate them. I typically do not pass on the request directly to the customer. Too many shady firms out there. If the customer contacts them they can be bullied into paying money. I just file these requests away and do respond to CYA. Justin -- Justin Wilson <j...@mtin.net> Aol & Yahoo IM: j2sw http://www.mtin.net/blog - xISP News http://www.twitter.com/j2sw - Follow me on Twitter From: Andy Trimmell <atrimm...@precisionds.com<mailto:atrimm...@precisionds.com>> Reply-To: WISPA General List <wireless@wispa.org<mailto:wireless@wispa.org>> Date: Mon, 26 Sep 2011 14:42:05 -0400 To: WISPA General List <wireless@wispa.org<mailto:wireless@wispa.org>> Subject: Re: [WISPA] DMCA Takedown Ya we don't give any customer information to anyone. We just pass along the takedown notice to the customer and tell them to stop. We were just wondering if anyone had any kind of official template or if they even passed along any notice to the customer at all stating they have been downloading copyrighted material. Does your customers even know they have been doing anything wrong before a subpoena is made? We've never received any of these until we switched providers. From: wireless-boun...@wispa.org<mailto:wireless-boun...@wispa.org> [mailto:wireless-boun...@wispa.org] On Behalf Of Justin Wilson Sent: Monday, September 26, 2011 2:17 PM To: WISPA General List Subject: Re: [WISPA] DMCA Takedown My .02 It's not illegal until a court, or law enforcement agency presents paperwork it is. It is not up to the ISP to be the Police. To me that's a loosing scenario to determine what is lawful and what is not. Let the experts determine that. My response to these is something along these lines: "Thank you for contacting us. We would be glad to cooperate with any official legal request. Please have your attorneys forward all appropriate paperwork to <Insert Law Firm contact info here>. If you want to take the extra step throw in there you charge an administrative fee for providing any information on this customer. After legal paperwork has been cleared by your attorney of course. After all, you are helping these people (most of these are from law firms seeking a bounty) make money themselves. The only way I would turn over any sort of customer info is due to a subpoena or other such legal document. Lessens your exposure for lawsuits from the customers based upon privacy concerns. Justin -- Justin Wilson <j...@mtin.net> Aol & Yahoo IM: j2sw http://www.mtin.net/blog - xISP News http://www.twitter.com/j2sw - Follow me on Twitter From: Andy Trimmell <atrimm...@precisionds.com<mailto:atrimm...@precisionds.com>> Reply-To: WISPA General List <wireless@wispa.org<mailto:wireless@wispa.org>> Date: Mon, 26 Sep 2011 13:16:47 -0400 To: WISPA General List <wireless@wispa.org<mailto:wireless@wispa.org>> Subject: [WISPA] DMCA Takedown How do you all respond to these takedowns? Do we need to respond back to our provider with anything? We've just been passing the information onto the customer in jeopardy. Are we doing all of our part? Most of the time its kids downloading games. So we send the parents an email and phone call talking about the takedown request. Is that enough or should we be responding to the provider that we contacted the pesky kids that foiled everything? Thanks Andy Trimmell Network Administrator atrimm...@precisionds.com<mailto:atrimm...@precisionds.com> 317.831.3000 ext 211 -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org<mailto:wireless@wispa.org> Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org<mailto:wireless@wispa.org> Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
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