Hi Guys, Anyone experiencing problems with the ToughCable, please get in touch with support - [email protected] and we will get this addressed ASAP. This has also been addressed with the new ToughCable that has been shipping for the past 8-9 months.
We were at Wispapalooza (highest level sponsor), and had a Q&A session during the show as well as had our own show the day before the event, with many Q&A sessions. Thanks, Ben Moore On Sat, Nov 3, 2012 at 8:34 AM, Rick Harnish <[email protected]> wrote: > I just heard about these problems last week at WISPAPALOOZA from Matt > Villarreal. It sounds like a serious issue and one that should be > addressed by the manufacturer. While Ubiquiti is a great partner for WISPA > and the industry, they do need to take responsibility for products > developed and pushed to market without proper testing. I am BCC copying > Ben Moore to see what they intend to do about this problem. It will be > interesting to know how many reels of this defective cable were sold, > whether the defective coating has been corrected and whether replacement > cable will be shipped. **** > > ** ** > > It would be the best interest of everyone if class action can be avoided. > Let’s come to the table and come to a satisfactory conclusion for all. I > will await Ben and Ubiquiti’s response before taking any further steps.*** > * > > ** ** > > *Where there is a Wisp, there is a > way!<http://www.wispa.org/where-there-is-a-wisp-there-is-a-way> > * > > ** ** > > Respectfully,** > > * * > > *Rick Harnish* > > Executive Director**** > > WISPA**** > > 260-307-4000 cell**** > > 866-317-2851 Option 2 WISPA Office**** > > Skype: rick.harnish.**** > > [email protected]**** > > [email protected] (Trina and Rick)**** > > ** ** > > ** ** > > ** ** > > ** ** > > > -----Original Message----- > > > From: [email protected] [mailto:[email protected]] On > > > Behalf Of Paolo Di Francesco > > > Sent: Saturday, November 03, 2012 8:03 AM > > > To: WISPA General List > > > Subject: Re: [WISPA] Are Ubiquiti cables failing??? > > > > > > Hi all > > > > > > any feedback (positive or negative) regarding the new "TOUGHCable > CARRIER" > > > ? > > > > > > Just for curiosity: Anybody thinking of a class action ? > > > > > > It's not only the value of the cable or smoked devices itself, it's also > the service > > > interruption > > > > > > Thank you > > > > > > > I just saw our first failure a couple weeks ago, it was consistent > > > > with photos I've seen of other ubnt toughcable failures. The jacket > > > > has turned from the original grey color to a translucent green, and > > > > hairline cracks then develop across the diameter of the cable. Almost > > > > like the plastic has shrunk, imagine alligator skin. In this failure, > > > > the POE was soaked and the radio had a blown eth port. Complete new > > > > install for the customer, except the roof tripod. > > > > > > > > On Fri, Nov 2, 2012 at 9:21 PM, Tom Sharples <[email protected]> > > > wrote: > > > >> Steve do you know specifically what failed yet? Did random holes just > > > >> appear in the sheath? Is yours the black or green? I'm worried > > > >> because we've been recommending this shielded cable to all our > > > >> customers esp. in lighting-prone areas like OK. > > > >> > > > >> Tom S. > > > >> > > > >> ----- Original Message ----- > > > >> From: "Steve Barnes" <[email protected]> > > > >> To: "WISPA General List" <[email protected]> > > > >> Sent: Friday, November 02, 2012 9:58 AM > > > >> Subject: Re: [WISPA] Are Ubiquiti cables failing??? > > > >> > > > >> > > > >>> I had my fist 3 cable failures this week. Blown radios and POE's. > > > >>> I know that I don't get any credit for labor but I also don't want > > > >>> any new cable that will fail in a year. I think I will just have > > > >>> them replace the radios and go one with Life. Not sure how I would > > > >>> ever get rid of 10 boxes of new UBNT cable. I would put it out. > > > >>> > > > >>> Steve Barnes > > > >>> General Manager > > > >>> PCS-WIN / RC-WiFi > > > >>> > > > >>> > > > >>> -----Original Message----- > > > >>> From: [email protected] > > >>> [mailto:[email protected]<[email protected]> > ] > > > >>> On Behalf Of Jeromie Reeves > > > >>> Sent: Friday, November 02, 2012 12:40 PM > > > >>> To: [email protected]; WISPA General List > > > >>> Subject: Re: [WISPA] Are Ubiquiti cables failing??? > > > >>> > > > >>> Yes. As stated the green stuff is crap. Ive got boxes of radios with > > > >>> dead ethernet ports. Forget new cable, I want my radios fixed! We > > > >>> used the cable in short runs <15ft, and are finding more and more > > > >>> places it was used as those sites fail. > > > >>> > > > >>> On Thu, Nov 1, 2012 at 4:24 PM, Paolo Di Francesco > > > >>> <[email protected]> wrote: > > > >>>> Hi All, > > > >>>> > > > >>>> it seems that lately the Ubiquiti cables that we installed some > > > >>>> time ago, are filling with water and burning the ethernet interface. > > > >>>> > > > >>>> It happened with one cable on one site, then another cable on the > > > >>>> same site, now I have another cable failing on a second site... > > > >>>> > > > >>>> Any comment? > > > >>>> > > > >>>> Thank you > > > >>>> > > > >>>> -- > > > >>>> > > > >>>> > > > >>>> Ing. Paolo Di Francesco > > > >>>> > > > >>>> Level7 s.r.l. unipersonale > > > >>>> > > > >>>> Sede operativa: Largo Montalto, 5 - 90144 Palermo > > > >>>> > > > >>>> C.F. e P.IVA 05940050825 > > > >>>> Fax : +39-091-8772072 > > > >>>> assistenza: (+39) 091-8776432 > > > >>>> web: http://www.level7.it > > > >>>> > > > >>>> > > > >>>> > > > >>>> _______________________________________________ > > > >>>> Wireless mailing list > > > >>>> [email protected] > > > >>>> http://lists.wispa.org/mailman/listinfo/wireless > > > >>> _______________________________________________ > > > >>> Wireless mailing list > > > >>> [email protected] > > > >>> http://lists.wispa.org/mailman/listinfo/wireless > > > >>> _______________________________________________ > > > >>> Wireless mailing list > > > >>> [email protected] > > > >>> http://lists.wispa.org/mailman/listinfo/wireless > > > >> > > > >> _______________________________________________ > > > >> Wireless mailing list > > > >> [email protected] > > > >> http://lists.wispa.org/mailman/listinfo/wireless > > > > _______________________________________________ > > > > Wireless mailing list > > > > [email protected] > > > > http://lists.wispa.org/mailman/listinfo/wireless > > > > > > > > > > > > > -- > > > > > > > > > Ing. Paolo Di Francesco > > > > > > Level7 s.r.l. unipersonale > > > > > > Sede operativa: Largo Montalto, 5 - 90144 Palermo > > > > > > C.F. e P.IVA 05940050825 > > > Fax : +39-091-8772072 > > > assistenza: (+39) 091-8776432 > > > web: http://www.level7.it > > > > > > > > > > > > _______________________________________________ > > > Wireless mailing list > > > [email protected] > > > http://lists.wispa.org/mailman/listinfo/wireless >
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