Thanks I will reinstall since that is precisely the problem..
On 6/27/09 11:05 AM, "Diane Ross" <[email protected]> wrote: > On 6/27/09 9:01 AM, "Doss" <[email protected]> wrote: > >> > when I prompt >> > Preferences in Entourage the page goes blank and the screen takes me back >> to >> > desk top. > > Are you saying Entourage quits? If yes, this has been reported before and > the only solution is to re-install Office. Let's check first in a new > Identity to eliminate database corruption. > > * Under Entourage in the Menu bar, select Switch Identities. > * Click on the New button and create a test Identity > * No need to enter account info for this test > * Now click on preferences and see if it works > * If yes, this indicates database corruption > > Make a duplicate in the Finder first as additional backup. A rebuild does > make a duplicate, but sometimes in the process the original and backup get > merged resulting in total disaster. It's rare but it happens. > > How to rebuild: > > <http://www.entourage.mvps.org/database/rebuild.html> > > Adding my two cents to the advice to use plain text as reply....This is > absolutely the best way to solve the problem, but he'll probably continue to > reply in HTML totally disregarding how you see the emails. I find most > people that like big fonts in HTML have no regard for their recipients even > after finding out that plain text works for both parties. > > Plain Text or HTML > <http://www.entourage.mvps.org/get_started/plain_html.html> -- YouTalk mailing list List address: [email protected] List information: http://entourage.mvps.org/support_options/list.html List moderator: [email protected], [email protected] To unsubscribe: mailto:[email protected]?subject=unsubscribe
