I was really asking about the Connect response. Guess I'll stop checking every
couple hours. ;-)
Okay, this is just weird. I didn't know about the start-with-shift trick.
When I start Entourage with shift down, it works fine. It does NOT crash. All
my mail appears to be there, and it syncs with the Exchange server. If I don't
hold down shift, it reliably crashes four seconds in.
So this is a good workaround, but I'd sure like to know what the heck is going
on. Diane, thanks so much!
Would it make sense for me to export my data and start again with a new
identity? Most of my files are 'On My Computer' rather than the Exchange
server to conserve space up there. What's the preferred method?
-Bob
-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of Diane Ross
Sent: Tuesday, August 04, 2009 2:36 PM
To: YouTalk mailing list for discussion of Microsoft Entourage
Subject: Re: Crash on start
On 8/4/09 10:38 AM, "Virzi, Robert A" <[email protected]>
wrote:
> Thanks for the response Diane and Roger. So I've done the following:
> - Submitted the bug to Connect (no reply yet, what's the expectation?)
You are seriously asking???
> - Rebuilt the DB
> - Gone in through Outlook and deleted messages in all my Exchange server
> folders
> - Verified that Entourage works on a new login on my machine to the same
> exchange server
Are you saying in a new Entourage Identity?
> - Noticed that my calendar alerts are still working fine, even though I
> can't launch Entourage.
Holding down the Shift key when launching Entourage will disable all
schedules, but I'm not sure that will put Entourage into offline mode for an
Exchange account.
If we could get you in offline mode, you could export your data either as
Entourage archive (.rge) file or MBOX files.
>
> Looking through this set of facts, I am left thinking that something in my DB
> is corrupt. Maybe there is a mail message in one of my computer folders that
> is causing the problem? Who knows. But what steps can I take to try to get
> back up and running? Without losing the 4 - 5 Gb of data in my old DB, that
> is. Can I start Entourage in my real user login in safe mode, or something
> similar, to try to repair the damage?
Is the 4-5 GB of data in the folders "On My Computer"? If it's all on the
Exchange server, why not just use a new Identity?
>
> p.s. - Summer hasn't really started here in the northeast. Does that mean the
> new Entourage release is delayed?
News alert! Release of EWS final called on account of rain. <big grin>
--
Diane
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