One more update. Entourage is crashing sporadically, but the shift-start trick works. Definitely want to export my data and see if a clean start helps. So what's the best way to do this?
On 8/5/09 9:14 AM, "Bob Virzi" <[email protected]> wrote: > I was really asking about the Connect response. Guess I'll stop checking > every couple hours. ;-) > > Okay, this is just weird. I didn't know about the start-with-shift trick. > When I start Entourage with shift down, it works fine. It does NOT crash. > All my mail appears to be there, and it syncs with the Exchange server. If I > don't hold down shift, it reliably crashes four seconds in. > > So this is a good workaround, but I'd sure like to know what the heck is going > on. Diane, thanks so much! > > Would it make sense for me to export my data and start again with a new > identity? Most of my files are 'On My Computer' rather than the Exchange > server to conserve space up there. What's the preferred method? > -Bob > > -----Original Message----- > From: [email protected] > [mailto:[email protected]] On Behalf Of Diane Ross > Sent: Tuesday, August 04, 2009 2:36 PM > To: YouTalk mailing list for discussion of Microsoft Entourage > Subject: Re: Crash on start > > On 8/4/09 10:38 AM, "Virzi, Robert A" <[email protected]> > wrote: > >> Thanks for the response Diane and Roger. So I've done the following: >> - Submitted the bug to Connect (no reply yet, what's the expectation?) > > You are seriously asking??? > >> - Rebuilt the DB >> - Gone in through Outlook and deleted messages in all my Exchange server >> folders >> - Verified that Entourage works on a new login on my machine to the same >> exchange server > > Are you saying in a new Entourage Identity? > >> - Noticed that my calendar alerts are still working fine, even though I >> can't launch Entourage. > > Holding down the Shift key when launching Entourage will disable all > schedules, but I'm not sure that will put Entourage into offline mode for an > Exchange account. > > If we could get you in offline mode, you could export your data either as > Entourage archive (.rge) file or MBOX files. >> >> Looking through this set of facts, I am left thinking that something in my DB >> is corrupt. Maybe there is a mail message in one of my computer folders that >> is causing the problem? Who knows. But what steps can I take to try to get >> back up and running? Without losing the 4 - 5 Gb of data in my old DB, that >> is. Can I start Entourage in my real user login in safe mode, or something >> similar, to try to repair the damage? > > Is the 4-5 GB of data in the folders "On My Computer"? If it's all on the > Exchange server, why not just use a new Identity? >> > >> p.s. - Summer hasn't really started here in the northeast. Does that mean >> the >> new Entourage release is delayed? > > News alert! Release of EWS final called on account of rain. <big grin> --------------------------------------------- Bob Virzi Verizon Wireless User Experience [email protected] 781.466.2881 (o) 781-697-4842 (m) The information contained in this message and any attachment may be proprietary, confidential, and privileged or subject to the work product doctrine and thus protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify me immediately by replying to this message and deleting it and all copies and backups thereof. Thank you. -- YouTalk mailing list List address: [email protected] List information: http://entourage.mvps.org/support_options/list.html List moderator: [email protected], [email protected] To unsubscribe: mailto:[email protected]?subject=unsubscribe
