From: Nadyne Richmond <[email protected]> Date: Wed, 20 Jan 2010 20:39:03 +0000
> Crash logs don't contain any information that is personally identifiable, so > there's no way for us to respond. Please do submit your crash logs when you > receive them. I know that it might look like you're sending bits to the > great bit bucket in the sky, but they're hugely important to my team in our > analysis efforts. This is something I'd like to see changed with the feedback system. I have a saying, "Communication happens when I know that you know what I know." Sounds convoluted, but essentially one-way communication is not communication. Your customers want two-way communication. I completely understand that MacBU can't respond to every message received, but at least a courtesy E-mail with "Your message has been received... Here's what we do with it... Please don't expect a response, but be assured we have heard you..." would go a long way toward giving folks faith in this system. What would really go a long way to instilling confidence would be a second mechanism that automatically notifies the user via E-mail with a "bug number" or something that says, "your problem corresponds to bug number ######". When bugs are squashed and an update is released then those bug numbers would be included in the release notes. I doubt you want to post a list of open bugs to the public, but posting the top 10 and committing to fixing them publicly would also give folks confidence they're being heard, that you're listening and that you're communicating. Regardless, thanks for all the great work you do, Nadyne! -- bill Entourage Help Page <http://entourage.mvps.org/> Entourage Help Blog <http://blog.entourage.mvps.org/> YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk> Twitter: follow <http://twitter.com/meck> -- YouTalk mailing list List address: [email protected] List information: http://entourage.mvps.org/support_options/list.html List moderator: [email protected], [email protected] To unsubscribe: mailto:[email protected]?subject=unsubscribe
