Hi Felix, https://docs.zammad.org/en/latest/channel-mail.html
You won't be able to do anything with the directory structure etc, as Zammad only imports mails from INBOX (am I right @Martin?) It will be a huge amount of work to assign all existing mails to tickets / together - the basic question is, is it worth it? Or just keep the IMAP mailbox for archive reasons, make a cut and start from scratch with Zammad... Best Babak Am Freitag, 11. August 2017 22:09:48 UTC+2 schrieb FelixFlu: > > Hi Martin, > > that would be definitely an option. I have to check wether the email > account supports imap. Can you pinpoint me to some documentation on how to > import emials via imap to zammad? > Thank you in advance. > > Felix > > Am Freitag, 11. August 2017 12:44:46 UTC+2 schrieb Martin Edenhofer: >> >> Hi Felix, >> >> would it be an option to just import/fetch all emails via IMAP into >> Zammad? >> >> -Martin >> >> >> Am Donnerstag, 10. August 2017 10:27:37 UTC+2 schrieb FelixFlu: >>> >>> We plan to use zammad as our new CRM/Helpdesk software and i need to know >>> if there is a way to import >>> all our mails into Zammad. >>> Up to now we use the email account of our hoster (all-inkl.com) as kind of >>> CRM/Helpdesk software. >>> From what i have read here and in the docs >>> i would go for the rest api and write an PHP import script but i am very >>> grateful for every advice >>> you can give me and which will save me time. >>> So i have this email account with subfolders for every customer and some >>> more subfolders and i want >>> to keep this directory structure. All in all i guess its over 10000 mails >>> and some 2000 customers which need >>> to be imported. For old mails i would create one ticket and attach all >>> mails there. >>> Does this sound reasonable for you? Any ideas are appreciated. >>> >>> Thank you very much >>> >>> FelixFlu >>> >>> -- Open Source as Download https://zammad.org || Easy to use as SaaS https://zammad.com --- You received this message because you are subscribed to the Google Groups "zammad-users" group. To unsubscribe from this group and stop receiving emails from it, send an email to zammad-users+unsubscr...@googlegroups.com. To post to this group, send email to zammad-users@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/zammad-users/1337f182-10d1-4ed9-a850-f1051da02f64%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.
