Hi, I just discover zenoss and on planning to using it at my collages to monitor server / workstations / network..
The only lack I see is the integrated part with some sort of helpdesk functions.. It would be nice if zenoss can have a configurable automatic assign ticket to engineer or technician once a problem detect. Currently, I'm using glpi (http://glpi-project.org/?lang=en) for the helpdesk and inventory system ( using ocsng - http://ocsinventory.sourceforge.net/ for autodiscovery ). The only lack with GLPI is the network monitoring functions ( their have oreon - http://www.oreon-project.org/ plug-in but still on early development ). Do you have any plan to have zenoss integrated with helpdesk system? Regards, ijez ----- Original Message ----- From: "Duncan McGreggor" <[EMAIL PROTECTED]> To: "Zenoss Users" <[email protected]> Sent: Sunday, August 13, 2006 12:21 AM Subject: [zenoss-users] How would you *like* to use Zenoss? > As we all know, this list is mainly dedicated to learning about using > Zenoss. But in this thread, I'd like to encourage some wish-list > talk :-) > > I've been pondering web services, mashup applications, and Zenoss... > and this got me thinking about the business possibilities potentially > available to users. Thus the subject of this email :-) > > How would you *like* to use Zenoss? > > By this I mean something along the following lines: > > * The web views of zenoss represent a MASSIVE investment of your > company -- all that hardware and the software running on those systems. > * Zenoss provides a view of that investment; in particular, device > metadata and event information for your networked hardware and software > * In addition to being monitoring software, Zenoss is management > software, therefore... > * What else to you want to manage? What other information do you want > know about your company's networked investment? What related > information do you want to be able to manipulate? What related tasks > do you want to perform? > > Let me give some examples to get you thinking along these lines: > > Example 1: > Charlie manages 2000 servers in a low-budget hosting environment. She > has been tasked with maintaining the equipment at super-low costs, > the preferred method of which is eBay purchases. Since any device > failure could be the last, when a device fails, she would like to see > the average eBay cost for that same piece of equipment. eBay provides > an API for just these kinds of queries. > > Example 2: > On IRC and in a ticket (#259), giesen suggested that Zenoss provide > voice alert capability. Admins could then get a phone message for > events they were interested in. There is a web service that provides > just such a service (subscription-based), and could be integrated > into Zenoss as a mashup. > > Example 3: > John manages customer applications in data cetners all over the > United States, Europe, and Asia. If something goes wrong with an > application, he wants to have a visual representation of its location > in an instant so he doesn't have to waste time thinking about where > it is. Google maps provides an API to do just this sort of thing. > > Example 4: > Ng has a small monitoring facility in Vietnam with zenoss instances > running small virtual servers. However, the hosting company charges a > great deal for disk space, and he'd like to save where he can. > Particularly, he only needs a few MIB files and doesn't want all of > them to be bundled with Zenoss. Ng would like Zenoss to provide a web > service for retrieving MIB files automatically and as-needed only. > > So, with these in mind, what other business processes could Zenoss > make easier? Given that you are either already managing your > networked resources with Zenoss or are thinking about it, the > integration of various useful web services into Zenoss could 1) make > your lives that much easier, and/or 2) save your company that much > more money. > > And feel free to post completely off-the-wall ideas -- we want to > stimulate creative solutions here :-) > > Thanks! > > d > _______________________________________________ > zenoss-users mailing list > [email protected] > http://lists.zenoss.org/mailman/listinfo/zenoss-users _______________________________________________ zenoss-users mailing list [email protected] http://lists.zenoss.org/mailman/listinfo/zenoss-users
