I think one of the missing parts of the thread is which ticket do you need fixed? Part of my job is to act as the voice of the Community, so I definitely follow up on high-visibility tickets in the Community and advocate for them in our defect review. So if there is a defect that is particularly egregious, make sure it's got a good write-up and get my attention and I'll speak up for it. As far as purchasing individual tickets, it's not something we've really considered, since we try to prioritize everything based on the caliber of the ticket rather than the originator.
As far as a third-party ecosystem, it's something we'd love to foster, it just takes awhile. I have a small list of people I check with to do Core professional services work from time to time, including custom ZenPacks. If you're interested in providing or using these services, I try to play the match-maker. Thanks, Matt Ray Zenoss Community Manager community.zenoss.com [email protected] _______________________________________________ zenoss-users mailing list [email protected] http://lists.zenoss.org/mailman/listinfo/zenoss-users
