Hi,

 

Oh, now you really got me going.

 

>> Declude Virus does not have a built in system to report this error as
with this specific example <<

 

The problem is not the hard-coded expiration itself. Clearly, when this API
(including the hardcoded expiry) was originally implemented, the fact that
there was an expiry was a known fact to that developer - cause (s)he added
it. Whoever wrote this API implementation simply was too lazy to properly
handle and report on the condition that absolutely was going to occur with
100% certainty on 4/10. That's a programming 101 and this flaw must be
fixed, not "discussed". It's when an Anti-Virus product doesn't report that
it has decided to stop detecting viruses.

 

>> how much more are you prepared to pay for your service agreement <<

 

Nice try, but to me, money is secondary to function. I rather would pay
appropriate maintenance for a product that is enhanced with features (as it
was in the first few years when I had purchased it) than to pay a lesser
annual maintenance for a dormant product! However, I'm NOT willing to pay a
company just so that they can pursue OTHER technical, legal and marketing
ventures INSTEAD of enhancing the product.

 

The problem with Declude is that they lost focus - this instance makes this
painfully obvious!

 

>> increase our prices dramatically so we can hire more developers <<

 

Let's get real. I remember looking at your web site a while ago and seeing a
huge roster of "management". I also remember web site project and other
products being launched and initating legal actions. Here's what you need:

 

Start laying off managers and other supervisory staff, cut the retainers for
your attorneys, etc.  and don't stop until you have enough money to finally
pay ONE full time developer that actually works on continually enhancing the
product we are all paying for and gets as much done as the original author
of the product did for YEARS. Once caught up with 3 years of backlog, then
sell me the upgrade!)

 

You don't need "additional" personnel - you to need replace
overhead-personnel with production personnel.

 

I suspect the problem is not "lack" of funds but "diversion" of it.

 

Best Regards,

Andy

 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of David
Barker
Sent: Wednesday, June 03, 2009 11:07 AM
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Sensitivity: Personal

 

Andy,

 

a.       Declude Virus does not have a built in system to report this error
as with this specific example. What happened here is not the norm but an
exception.  It was not our choice to hard code the expiration date but a
requirement from AVG. In this instance the specific persons who we had been
working with at AVG are no longer with the company and the process of having
this renewed took longer than usual. 

 

b.      I am not sure if you are being facetious, but if it makes you feel
better, sure you can schedule a reminder for me,  please email me at least 3
month prior of the new expiration date 2010-12-31 

 

c.       Yes AVG was not working as it should have been since 2009-04-10 I
agree with you -  this is totally unacceptable, intolerable, painful and
should not be brushed aside lightly. You are correct in your observations,
we should increase our prices dramatically so we can hire more developers to
ensure unfortunate incidents like this don't happen again.  Considering the
market and what other vendors charge how much more are you prepared to pay
for your service agreement so that we can meet this type of requirement ?

 

David Barker
VP Operations Declude
Your Email security is our business
978.499.2933 office
978.988.1311 fax
 <mailto:dbar...@declude.com> dbar...@declude.com

 

 

 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy
Schmidt
Sent: Wednesday, June 03, 2009 9:08 AM
To: declude.virus@declude.com
Subject: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Importance: High
Sensitivity: Personal

 

Hi,

 

Dave - so now that we have a working Declude Virus again, what can be done
to prevent this from recurring.

 

a)       Apparently Declude Virus has no error tracking in place at all -
otherwise it would have REPORTED to us (or your own Declude to your own mail
server) that the AVG API was no longer performing scans?

 

b)       Do the customers need to set a follow-up reminder for December
2010, which is when your new renewed AVG license will expire?

 

The old DecludeProc had THIS AVG License String:

 

LicBeg, Ver=1.0, Name="Declude", Exp=2009-04-10

 

So this implies, that the product was inoperable since April 10th for every
customer because Declude didn't obtain a new annual AVG license and had to
wait a few days for this "transaction" to complete? That means the product
was unusable for 13% of the year?

 

This can't just be brushed aside quietly. 

 

Best Regards,

Andy 


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