Could you please elaborate on that:
>> In addition we have ZEROHOUR as a option for Perpetual license customers
as an additional virus scanners providing ZEROHOUR protection and
additional spam definitions. For the amount of money that this is being
offered for it is a wise investment. <<
Yesterday you indicated, in your breakdown of annual fees, you indicated
that my annual fees were 50% higher than 5 years ago (which I have been
paying without complaint), because my fees now PAID for feature. I wasn't
aware of that. Is there something special that I have to do to turn this on?
(I'm assuming: If I'm paying for it every year, I should be entitled to use
>> It would be good to run more than 1 virus scanner for several reasons <<
As far as external scanners - one desirable feature for your current
full-time developer would be to implement ClamLib und the Sniffer API so
that they do NOT require launching yet another command line program, which
chips away from the system heap - and causes severe overhead.
>> "Mr/s Customer" how much more are you willing to pay so that we can
invest in more resources in order to develop a better product? <<
As far as the market place and how much to "pay" - I tend to compare Declude
to ORF (http://www.vamsoft.com/orfee_order.asp), which I both pay for. One
for Imail the other for IIS SMTP. Both have interfaces to external tools
(Sniffer, ClamAV, McAfee), both check SPF, DNS blacklists, URI Blacklists,
both have the ability to define RegEx custom filters.
The difference: for the lesser annual fees, ORF has been growing its
business by delivering versions with new features for as many years as I
have been a user. They even have a voting system where their paying
customers can express preferences which features are most important to them:
Or, let's look at Sniffer: for $495.00/year you have a company that has
people actively improving their "signatures" several times EACH day PLUS
they still manage to put out significant new versions.
So don't falsely accuse us that we're unwilling to pay sufficient fees to
support one full time developer. I pay that many times over for spam/virus
filtering to various vendors - I even pay for DLAnalyzer and invURIBL, money
that Declude could and should have earned if they had added reporting and
URIBL scanning into the product. Then YOU would be getting the annual fees
I'm paying them!
I say it again: The budget is clearly there. The difference is, other
vendors invest that money into the product I pay for! Declude is the only
product that's been taking these fees for years and has NOT progressed the
product, forcing me to pay extra for add-ons - and now is expecting that we
should trust yet another incarnation of a new business model to "pay us
first, then we deliver". There's only so much "up front investing" that your
investors (=customers) are willing to do before they want to see results.
From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of David
Sent: Thursday, June 04, 2009 10:03 AM
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Sorry no marketing department to give you the warm and fuzzy spin, just me.
Couple of suggestions. Declude has the ability to run upto 5 additional cmd
line scanners of your choice, we provide AVG as a courtesy to our customers
as in the past Declude did not have any internal virus scanner, you would
have to go out and purchase that separately
It would be good to run more than 1 virus scanner for several reasons, one
of which is failure of an AV scanner, (admittedly in this instance failure
was on our part) But rest assured false positives, no virus signatures, lag
time are problems ALL AV vendors are faced with. There are some that are
free that work extremely well ClamWin or ClamAV is an example of this.
In addition we have ZEROHOUR as a option for Perpetual license customers as
an additional virus scanners providing ZEROHOUR protection and additional
spam definitions. For the amount of money that this is being offered for it
is a wise investment. If you opted out of this because you didn't want to
spend the extra few $ on security then you have different issues and it's
Lastly Patrick please contact supp...@declude.com having looked at your host
record it does not look like you are receiving any AV updates - it could be
that your firewall is blocking the AV updates, our support can work with you
to fix that.
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