Ok final comments on this.
1. For those who took my example of the decisions making process and
criticized it citing pre-release time of IMail 11 etc etc. If you think I
only have a choice between 2 options - where to dedicate my resources - you
missed the point.
2. I fully agree with being proactive see point 1. The reality choosing
between what has to be done and what we would like to do.
3. Sandys options:
[a] dissolve the company as is How does that benefit everyone ?
[b] sell the product to a developer Show me the money!
[c] (re)package it as an owner-maintained, purpose-built software
tool - Not enough demand.
[d] build up from there as needed This is what I have opted for.
4. For customers who have a perpetual license but no service agreement the
expiration date of AVG is irrelevant as with no service agreement there are
no updates or virus signatures.
5. I agree there can always be improvements in the decision making process,
allocation of resources and creativity. The REAL issue is resources, how do
I know?? because I run this business and have all the information.
So, I appreciate everyone's comments whether you agree or disagree is fine,
but what I have seen throughout this thread is that "Talk is cheap" not one
critic revealed how much they are willing to pay to help address the problem
going forward. The bottom line ..... you are not willing - and it's a good
thing I understand that, so I will continue to offer great service, a
product that works and at prices that would make the Salvation Army proud,
so please forgive me when sometimes things do go amiss.
David Barker
VP Operations Declude
Your Email security is our business
978.499.2933 office
978.988.1311 fax
dbar...@declude.com
From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Serge
Sent: Wednesday, June 03, 2009 7:55 PM
To: declude.virus@declude.com
Subject: Re: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Hello David,
1- What will happen to those who have a perpetual licence but no SA on
2010-12-31
2- The prices and number of developpers is declude buisness, we cannot force
you one way or another
but once you make your choice, we, the customers, make our decisions
based on factors, including price, quality, ....
so even if you want to blame low prices and lack of staff,, it is still
declude management fault, not the customers
that is not to say that i'm not satisfied with declude product and support
just dont agree with your logic
BR
Serge
----- Original Message -----
From: David Barker
To: declude.virus@declude.com
Sent: Wednesday, June 03, 2009 3:07 PM
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Andy,
a. Declude Virus does not have a built in system to report this error
as with this specific example. What happened here is not the norm but an
exception. It was not our choice to hard code the expiration date but a
requirement from AVG. In this instance the specific persons who we had been
working with at AVG are no longer with the company and the process of having
this renewed took longer than usual.
b. I am not sure if you are being facetious, but if it makes you feel
better, sure you can schedule a reminder for me, please email me at least 3
month prior of the new expiration date 2010-12-31
c. Yes AVG was not working as it should have been since 2009-04-10 I
agree with you - this is totally unacceptable, intolerable, painful and
should not be brushed aside lightly. You are correct in your observations,
we should increase our prices dramatically so we can hire more developers to
ensure unfortunate incidents like this dont happen again. Considering the
market and what other vendors charge how much more are you prepared to pay
for your service agreement so that we can meet this type of requirement ?
David Barker
VP Operations Declude
Your Email security is our business
978.499.2933 office
978.988.1311 fax
dbar...@declude.com
From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy
Schmidt
Sent: Wednesday, June 03, 2009 9:08 AM
To: declude.virus@declude.com
Subject: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Importance: High
Sensitivity: Personal
Hi,
Dave so now that we have a working Declude Virus again, what can be done
to prevent this from recurring.
a) Apparently Declude Virus has no error tracking in place at all
otherwise it would have REPORTED to us (or your own Declude to your own mail
server) that the AVG API was no longer performing scans?
b) Do the customers need to set a follow-up reminder for December
2010, which is when your new renewed AVG license will expire?
The old DecludeProc had THIS AVG License String:
LicBeg, Ver=1.0, Name="Declude", Exp=2009-04-10
So this implies, that the product was inoperable since April 10th for every
customer because Declude didnt obtain a new annual AVG license and had to
wait a few days for this transaction to complete? That means the product
was unusable for 13% of the year?
This cant just be brushed aside quietly.
Best Regards,
Andy
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