On 3 July 2013 19:08, Rob Weir <robw...@apache.org> wrote: > On Wed, Jul 3, 2013 at 12:39 PM, janI <j...@apache.org> wrote: > > On 3 July 2013 18:32, Andrea Pescetti <pesce...@apache.org> wrote: > > > >> Rob Weir wrote: > >> > >>> if 0.01% of them misuse a contact form, it will cause us problem. So > >>> we need to be very careful. Having a prominent link that says "Help" > >>> on the wiki is very attractive to a user looking for help, even if it > >>> is totally unrelated to an admin question. > >>> > >> Dont shoot the messenger, I was not the one that made the BZ, or the one > > that discussed it here on the list. I simply solved a BZ issue. > Basically I > > find the idea of a contact page valid, which is why I implemented it. > > > > I'm not shooting the messenger. I'm simply relaying an perspective > from someone who has been involved in this project long enough to have > seen this kind of issue occur several times before. Try not to take it > personally whenever someone has a concern with an area that you have > touched. >
my concern solely the time wasted, time better spent on other issues. and if you have seen this issue occur several times before, so much more reason a pre-warning would have been more helpfull than a shoot-down afterward. > > > I dont understand why you disagree so strongly now , and did not even > > comment the BZ issue, it was announced on this list and I did wait 72 > hours > > before implement it. > > > > I'm concerned with the results, not the BZ issue. The misdirected > issues are only showing up now. > > > For sure it can be taken off again, just make a BZ and it will be handled > > in due time, no problem. > > > > Of course next time someone makes a BZ, announces it, and it remains > > uncommented, I will still hesitate to implement it, since it is obvious > > that 72 hours is not enough to guarantee that my time isnt wasted. The > > next higher level is a vote which I honestly find a bit over the head. > > > > I think you are overreacting. The contact form is wonderful. The > problem is it is too attractive to users seeking something else > (product support) and because there are far more users seeking product > help than seeking admin help, this contact form is likely to be a > problem. But we don't need to decide now. We can monitor it further. > > > We could maybe try putting a disclaimer on the form at > > > >> http://wiki.openoffice.org/wiki/Special:Contact > >> like the one we have in the Bugzilla footer. Or, better, with a link to > >> the forum for user support. Something like (feel free to fix the > language): > >> > >> This is not part of the configuration, that means I would have to change > > in the extension itself, something I really hesitate to do, because it > > makes updates very painfull > > > > > >> This contact form is for technical problems with this wiki site, not for > >> OpenOffice problems. Please use http://forum.openoffice.org/ for > support > >> requests concerning the OpenOffice program. > >> > > > > I searched for other contact forms, that was more flexible and only aimed > > at login (as pr BZ), but found none, unless I wanted to modify the mwiki > > code, which I dont want to do. > > > > I have 3 options: > > 1) keep it as it is > > 2) keep the frame and text as it is, but only before login > > 3) remove it again. > > > > I cannot change the word "help" unless someone comes with another word > that > > is in the translated messages (pls remember a lot of users use the site > in > > their own language). > > > > Do we need to have the Help menu at all? Could we just link to the > contact form from the About page in the header? > > http://wiki.openoffice.org/wiki/AOOW:About > it does not contain a mail form or other contact information except: For administrative help contact the Administrators<http://wiki.openoffice.org/wiki/AOOW:Administrators>. which leads to a page, where the users get stucked (and as far as I can see it is not translated) that of course could be changed and translated to all the languages we support. rgds jan I. > Regards, > > -Rob > > > rgds > > jan I. > > > >> > >> Regards, > >> Andrea. > >> > >> > >> > ------------------------------**------------------------------**--------- > >> To unsubscribe, e-mail: dev-unsubscribe@openoffice.**apache.org< > dev-unsubscr...@openoffice.apache.org> > >> For additional commands, e-mail: dev-h...@openoffice.apache.org > >> > >> > > --------------------------------------------------------------------- > To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org > For additional commands, e-mail: dev-h...@openoffice.apache.org > >
