On Dec 11, 2008, at 7:12 PM, Michael Stiso wrote:
How might I discover their reasons for dropping out?
I know this might sound radical, but have you considered just talking to them?
Picking a handful who have not logged in for a while and sending them a personal email, asking if you can have a phone conversation.
I bet some will take you up on it and it'll prove to be a very helpful way to learn about your users.
Hope that's helpful. Jared Jared M. Spool User Interface Engineering 510 Turnpike St., Suite 102, North Andover, MA 01845 e: jsp...@uie.com p: +1 978 327 5561 http://uie.com Blog: http://uie.com/brainsparks Twitter: jmspool ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... disc...@ixda.org Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
