If your site is configured for it, look at their activity before they "dropped off". You can also compare their actions to other active users.
You should be able to determine quite a bit about why a user might have stopped visiting your site from their action history. To understand the why, you need to already know the what, when, and where. This means configuring your application to track clicks, and other actions that will help determine a whole plethora of why's. I also agree with Jared and Diana. You should use this method especially if you have no action history configured in your application. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=36413 ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... disc...@ixda.org Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
