LMAO!!!!! Really, I'm speechless, and that doesn't happen to often. -----Original Message----- From: Tiffany Ernest [mailto:[EMAIL PROTECTED]] Sent: Friday, November 16, 2001 11:12 AM To: MS-Exchange Admin Issues Subject: Re: CA becoming more responsive
Well, for what it is worth, I also got a call. Not from a techie or a VP, someone in Marketing. I expressed similar concerns, non-English speaking (writing) tech support, the fact that their solution to everything is "re-install", the wait time, etc. What Christina told me was that they are giving the Indian technicians English lessons (she actually said, "we make them watch 'Friends'") and that she couldn't help me with my technical problems but gave me the number for tech support (just a useless loop for me and the Exchange agent for acrserve). She was going to send me some contact info via email but she said their email was down and didn't know when it would be back up. So, I wouldn't put much stock in the "New and Improved" CA. Unless you like the witty quips from 'Friends' as a response to your technical issues. Tiffany Ernest "Sanborn, John" wrote: > Having a VP calling does not say much other 'we have do something to APPEAR > to be improving'. Once the low-level techs start improving then it would be > something worth looking into. Otherwise, it's all so much P.R. propaganda. > > John > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] > Sent: Thursday, November 15, 2001 9:23 PM > To: MS-Exchange Admin Issues > Subject: RE: CA becoming more responsive > > The fact that someone called you is impressive. It's a big maybe, though, > that we will go back to them. But I think not. Because of their ARCServe > product, our disaster recovery became a running joke. Being a Financial > Banking firm where down time can cost us as much as $1 million bucks an > hour, I for one am not willing to wear my career on my sleeve or the > viability of a good Arcserve backup/recovery. > > Signed, burned once.. > > Dot Harris > > -----Original Message----- > From: Bob Peitzke [mailto:[EMAIL PROTECTED]] > Sent: Thursday, November 15, 2001 7:16 PM > To: MS-Exchange Admin Issues > Subject: CA becoming more responsive > > Hi, all, > > Thought I'd share with you my notes on this (surprising) new contact i just > had with the Computer Associates VP of Technical Support. Though I had been > a vocal critic of CA's tech support in the past, even back when I was an SE, > I thought I was a lightweight when it came to CA-bashing on this list. So I > was surprised when I got a call from their VP/TS, especially since he was > calling from the east coast. > > Anyway, let me just hit the high points for you ... > > I told him my main complaints with CA products (ARCserve & Inoculan) were > lack of real-time tech support, and the nightmare of RegIT. He agreed. > Here are a few of the things he told me: > > - CA has relaxed their registration code, so that now it does not disable > the service. > > - They have beefed up their support staff, with an office in India with 100 > techies, and now 80%+ of their calls actually get answered by a real tech > support person. Wow! I used to get the "take a number, we'll call you back > someday" runaround. > > - Their knowledge base has been beefed up. I recall it used to be pretty > thin. I haven't checked it out yet. > > Well, I was impressed that a high-level guy from CA is actually reaching out > to customers and people in the industry, and trying to respond to > criticisms. Maybe they have turned over a new leaf. I won't have the > opportunity to really evaluate them as we are a Backup Exec / Sophos / > Antigen shop, and being happy with these I'm not changing horses ... but > maybe some of you out there will revisit CA products and give them a fresh > chance. > > FWIW > > Bob Peitzke > Information Systems Manager > Sander A. Kessler & Associates > Santa Monica, CA, USA > > List Charter and FAQ at: > http://www.sunbelt-software.com/exchange_list_charter.htm > > List Charter and FAQ at: > http://www.sunbelt-software.com/exchange_list_charter.htm > > List Charter and FAQ at: > http://www.sunbelt-software.com/exchange_list_charter.htm _________________________________________________________ Do You Yahoo!? Get your free @yahoo.com address at http://mail.yahoo.com List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
