I'm not really sure what Friends has to do with speaking English...... Maybe they're punishing the support personnel by making them watch that drivel. Matt ----- Original Message ----- From: "Lefkovics, William" <[EMAIL PROTECTED]> To: "MS-Exchange Admin Issues" <[EMAIL PROTECTED]> Sent: Friday, November 16, 2001 9:16 AM Subject: RE: CA becoming more responsive
> Is that a Friends reference? > > Computer Associates is desperate. I predict layoffs. > > William > > -----Original Message----- > From: Arnold, Jamie [mailto:[EMAIL PROTECTED]] > Sent: Friday, November 16, 2001 8:48 AM > To: MS-Exchange Admin Issues > Subject: RE: CA becoming more responsive > > > How *YOU* doin? > > -----Original Message----- > From: Tiffany Ernest [mailto:[EMAIL PROTECTED]] > Sent: Friday, November 16, 2001 11:12 AM > To: MS-Exchange Admin Issues > Subject: Re: CA becoming more responsive > > > Well, for what it is worth, I also got a call. Not from a techie or a VP, > someone in Marketing. I expressed similar concerns, non-English speaking > (writing) tech support, the fact that their solution to everything is > "re-install", the wait time, etc. What Christina told me was that they are > giving the Indian technicians English lessons (she actually said, "we make > them watch 'Friends'") and that she couldn't help me with my technical > problems but gave me the number for tech support (just a useless loop for me > and the Exchange agent for acrserve). She was going to send me some contact > info via email but she said their email was down and didn't know when it > would be back up. So, I wouldn't put much stock in the "New and Improved" > CA. Unless you like the witty quips from 'Friends' as a response to your > technical issues. Tiffany Ernest > > "Sanborn, John" wrote: > > > Having a VP calling does not say much other 'we have do something to > > APPEAR to be improving'. Once the low-level techs start improving > > then it would be something worth looking into. Otherwise, it's all so > > much P.R. propaganda. > > > > John > > > > -----Original Message----- > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] > > Sent: Thursday, November 15, 2001 9:23 PM > > To: MS-Exchange Admin Issues > > Subject: RE: CA becoming more responsive > > > > The fact that someone called you is impressive. It's a big maybe, > > though, that we will go back to them. But I think not. Because of > > their ARCServe product, our disaster recovery became a running joke. > > Being a Financial Banking firm where down time can cost us as much as > > $1 million bucks an hour, I for one am not willing to wear my career > > on my sleeve or the viability of a good Arcserve backup/recovery. > > > > Signed, burned once.. > > > > Dot Harris > > > > -----Original Message----- > > From: Bob Peitzke [mailto:[EMAIL PROTECTED]] > > Sent: Thursday, November 15, 2001 7:16 PM > > To: MS-Exchange Admin Issues > > Subject: CA becoming more responsive > > > > Hi, all, > > > > Thought I'd share with you my notes on this (surprising) new contact i > > just had with the Computer Associates VP of Technical Support. Though > > I had been a vocal critic of CA's tech support in the past, even back > > when I was an SE, I thought I was a lightweight when it came to > > CA-bashing on this list. So I was surprised when I got a call from > > their VP/TS, especially since he was calling from the east coast. > > > > Anyway, let me just hit the high points for you ... > > > > I told him my main complaints with CA products (ARCserve & Inoculan) > > were lack of real-time tech support, and the nightmare of RegIT. He > > agreed. Here are a few of the things he told me: > > > > - CA has relaxed their registration code, so that now it does not > > disable the service. > > > > - They have beefed up their support staff, with an office in India > > with 100 techies, and now 80%+ of their calls actually get answered by > > a real tech support person. Wow! I used to get the "take a number, > > we'll call you back someday" runaround. > > > > - Their knowledge base has been beefed up. I recall it used to be > > pretty thin. I haven't checked it out yet. > > > > Well, I was impressed that a high-level guy from CA is actually > > reaching out to customers and people in the industry, and trying to > > respond to criticisms. Maybe they have turned over a new leaf. I > > won't have the opportunity to really evaluate them as we are a Backup > > Exec / Sophos / Antigen shop, and being happy with these I'm not > > changing horses ... but maybe some of you out there will revisit CA > > products and give them a fresh chance. > > > > FWIW > > > > Bob Peitzke > > Information Systems Manager > > Sander A. Kessler & Associates > > Santa Monica, CA, USA > > > > List Charter and FAQ at: > > http://www.sunbelt-software.com/exchange_list_charter.htm > > > > List Charter and FAQ at: > > http://www.sunbelt-software.com/exchange_list_charter.htm > > > > List Charter and FAQ at: > > http://www.sunbelt-software.com/exchange_list_charter.htm > > > > _________________________________________________________ > > Do You Yahoo!? > > Get your free @yahoo.com address at http://mail.yahoo.com > > > > > List Charter and FAQ at: > http://www.sunbelt-software.com/exchange_list_charter.htm > > List Charter and FAQ at: > http://www.sunbelt-software.com/exchange_list_charter.htm > > List Charter and FAQ at: > http://www.sunbelt-software.com/exchange_list_charter.htm > > List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
