LOL! Me: "Hello, Tech Support? I installed ArcServe on my Exchange box and now it has a Blue Screen of Death on it."
Chandler Vhing: "Could your box be any more f*cked?" > -----Original Message----- > From: Tiffany Ernest [mailto:[EMAIL PROTECTED]] > Sent: Friday, November 16, 2001 11:12 AM > To: MS-Exchange Admin Issues > Subject: Re: CA becoming more responsive > > > Well, for what it is worth, I also got a call. Not from a > techie or a VP, > someone in Marketing. I expressed similar concerns, > non-English speaking > (writing) tech support, the fact that their solution to everything is > "re-install", the wait time, etc. What Christina told me was > that they are > giving the Indian technicians English lessons (she actually > said, "we make them > watch 'Friends'") and that she couldn't help me with my > technical problems but > gave me the number for tech support (just a useless loop for > me and the Exchange > agent for acrserve). She was going to send me some contact > info via email but > she said their email was down and didn't know when it would > be back up. So, I > wouldn't put much stock in the "New and Improved" CA. Unless > you like the witty > quips from 'Friends' as a response to your technical issues. > Tiffany Ernest > > "Sanborn, John" wrote: > > > Having a VP calling does not say much other 'we have do > something to APPEAR > > to be improving'. Once the low-level techs start improving > then it would be > > something worth looking into. Otherwise, it's all so much > P.R. propaganda. > > > > John > > > > -----Original Message----- > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] > > Sent: Thursday, November 15, 2001 9:23 PM > > To: MS-Exchange Admin Issues > > Subject: RE: CA becoming more responsive > > > > The fact that someone called you is impressive. It's a big > maybe, though, > > that we will go back to them. But I think not. Because of > their ARCServe > > product, our disaster recovery became a running joke. > Being a Financial > > Banking firm where down time can cost us as much as $1 > million bucks an > > hour, I for one am not willing to wear my career on my sleeve or the > > viability of a good Arcserve backup/recovery. > > > > Signed, burned once.. > > > > Dot Harris > > > > -----Original Message----- > > From: Bob Peitzke [mailto:[EMAIL PROTECTED]] > > Sent: Thursday, November 15, 2001 7:16 PM > > To: MS-Exchange Admin Issues > > Subject: CA becoming more responsive > > > > Hi, all, > > > > Thought I'd share with you my notes on this (surprising) > new contact i just > > had with the Computer Associates VP of Technical Support. > Though I had been > > a vocal critic of CA's tech support in the past, even back > when I was an SE, > > I thought I was a lightweight when it came to CA-bashing on > this list. So I > > was surprised when I got a call from their VP/TS, > especially since he was > > calling from the east coast. > > > > Anyway, let me just hit the high points for you ... > > > > I told him my main complaints with CA products (ARCserve & > Inoculan) were > > lack of real-time tech support, and the nightmare of RegIT. > He agreed. > > Here are a few of the things he told me: > > > > - CA has relaxed their registration code, so that now it > does not disable > > the service. > > > > - They have beefed up their support staff, with an office > in India with 100 > > techies, and now 80%+ of their calls actually get answered > by a real tech > > support person. Wow! I used to get the "take a number, > we'll call you back > > someday" runaround. > > > > - Their knowledge base has been beefed up. I recall it > used to be pretty > > thin. I haven't checked it out yet. > > > > Well, I was impressed that a high-level guy from CA is > actually reaching out > > to customers and people in the industry, and trying to respond to > > criticisms. Maybe they have turned over a new leaf. I > won't have the > > opportunity to really evaluate them as we are a Backup Exec > / Sophos / > > Antigen shop, and being happy with these I'm not changing > horses ... but > > maybe some of you out there will revisit CA products and > give them a fresh > > chance. > > > > FWIW > > > > Bob Peitzke > > Information Systems Manager > > Sander A. Kessler & Associates > > Santa Monica, CA, USA > > > > List Charter and FAQ at: > > http://www.sunbelt-software.com/exchange_list_charter.htm > > > > List Charter and FAQ at: > > http://www.sunbelt-software.com/exchange_list_charter.htm > > > > List Charter and FAQ at: > > http://www.sunbelt-software.com/exchange_list_charter.htm > > > > _________________________________________________________ > > Do You Yahoo!? > > Get your free @yahoo.com address at http://mail.yahoo.com > > > > > List Charter and FAQ at: > http://www.sunbelt-software.com/exchange_list_charter.htm > List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
